Consumer Banker III

Fifth Third; Cincinnati (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Fifth Third Bank is seeking a Consumer Banker III to enhance customer experience and drive financial solutions over the phone. The role necessitates building relationships with customers, supporting sales initiatives, and providing a full range of banking products. Ideal candidates should have strong customer service skills, sales experience, and the ability to effectively communicate financial information.

Benefits

Opportunities for career development

Comprehensive health and financial wellness programs

Qualifications

• High School Diploma or GED and 2 years customer service or call center experience.
• Experience in a sales environment required.
• Ability to manage customer experience and financial consultation over the phone.

Responsibilities

• Maintain and grow relationships with existing customers via outbound calling.
• Apply knowledge of banking products to assist customers with financial needs.
• Analyze customer credit data to align solutions with their needs.

Skills

Customer Service

Sales Experience

Financial Consultation

Communication

Decision Making

Education

High School Diploma/GED

College Degree or Equivalent Military Experience

Job description

Time left to apply: End Date: August 1, 2025 (30+ days left to apply)

Job requisition id: R57148

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION

This role will provide an exceptional customer experience by maintaining long-lasting relationships with existing customers while supporting the bank's marketing initiatives and offering a full range of Fifth Third banking products and services over the phone. The Consumer Banker III will help customers address their financial needs by utilizing a consultative approach, providing solutions that span across the customer's lifecycle.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuring actions and behaviors drive a positive customer experience. While operating within the bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Create a memorable customer experience by proactively building, maintaining, and growing relationships in the unassigned book of business through outbound calling efforts.
• Apply knowledge of consumer banking products and financial need assessment tools to help customers achieve their financial goals.
• Use a consultative approach with current customers to uncover and identify their needs while tailoring recommendations and solutions.
• Maintain a well-developed, working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer's needs are met.
• Analyze customer credit data and other related financial information to ensure customers are in appropriate solutions that align with their needs.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee.
• Perform other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• High School Diploma/GED and 2 years customer service or call center experience, or college degree or equivalent military experience.
• Experience in a sales environment required; experience in the financial industry is a plus.
• Ability to develop comfort in managing customer experience and financial consultation over the phone.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Exhibits business acumen.
• Demonstrated ability to make sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

#LI-HT1

Location: Cincinnati, Ohio 45227

Fifth Third Bank, National Association, is proud to promote an engaged and inclusive culture and to ensure equal employment opportunity in all decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.

Join Our Talent Network

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

About Us

Fifth Third Bank, National Association, is one of the top-performing banks in the country, with a history spanning over 150 years. We look at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people and offer:
• Opportunities for career development and comprehensive health and financial wellness programs.
• An environment where we celebrate achievements and work collaboratively.
• Opportunities to make a positive, lasting difference. Everything we do aims to improve lives.

We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.