Consumer Banker II

Fifth Third Bank; Morrisville (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

Fifth Third Bank in Cincinnati, Ohio, is seeking a Consumer Banker II to deliver an exceptional customer experience through solution-based conversations about the full range of Fifth Third banking products via phone. You will support existing customers by enhancing relationships in an inbound call center environment and assist with marketing efforts.

This role emphasizes risk awareness, policy compliance, and collaboration with internal partners to meet customer needs while upholding the Bank's

Qualifications

• High School Diploma/GED and 1 year customer service or college degree or equivalent military experience.
• Demonstrate ability to develop comfort level with managing customer experience and financial consultation over the phone.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Demonstrated ability in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Apply knowledge of consumer banking products to create a memorable customer experience and help customers achieve their financial goals
• Use a consultative approach with current customers to uncover their needs while tailoring recommendations/solutions
• Maintain a well-developed knowledge of products, services and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modelling ethical behaviour
• Other duties as assigned

Skills

Customer service

Communication

Financial consultation

NMLS registration

Education

High School Diploma or GED

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION

This role will provide an exceptional customer experience through solution-based conversation of a full range of Fifth Third banking products and services over the phone. The Consumer Banker II provides support to existing customers by enhancing their relationships in an inbound call centre environment as well as supporting the banks marketing efforts.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviours drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals
• Use of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions
• Maintain a well-developed, working knowledge of products, services and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modelling the ethical behaviour expected from every employee within the Bancorp
• Other duties as assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School Diploma/GED and 1 year customer service or call centre experience or college degree or equivalent military experience
• Demonstrate ability to develop comfort level with managing customer experience and financial consultation over the phone
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Demonstrated ability in making sound decisions
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R Questions and registration required for employment in this position

Consumer Banker II

At Fifth Third we understand the importance of recognising our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographical location. In addition to the base salary this role is eligible to participate in an incentive compensation plan with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programmes are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more about those programmes on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, colour, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.