Consumer Affairs Manager

Federal Reserve Bank of Kansas City; Omaha (NE); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Onsite with remote work flexibility

Job summary

Federal Reserve Bank of Kansas City seeks a senior manager in the Consumer Affairs Department within the SRM Division to oversee supervision activities, staff development, and process improvements.

You will engage with other management, resolve escalated issues, and contribute to district and interagency initiatives while ensuring compliance with federal regulations.

Qualifications

• Bachelor's Degree in Business or related field is required.
• Typically 6+ years of banking/regulatory leadership experience.
• Master's Degree and/or commissioning examiner credentials preferred.

Responsibilities

• Manage staff and workflows within the Consumer Affairs Department to meet CA and SRM objectives.
• Develop standards, supervise reports, and improve key processes.
• Lead workforce planning, hire, coach, and evaluate staff performance.

Skills

Consumer compliance

Project management

Written & verbal comms

Customer service

Strategic vision

Fed operations knowledge

Education

Bachelor's Degree in Business

Master's Degree

Job description

Federal Reserve Bank of Kansas City

At the KC Fed, we know that great people make a great organization. When you join the KC Fed, you join a team of people working together to promote an inclusive and stable financial system, making a difference in local communities. We succeed by emphasizing the growth and development of diverse team members like you and supporting a culture that empowers staff to make a difference.

The Supervision and Risk Management (SRM) Division of the Federal Reserve Bank of Kansas City ensures bank holding companies, savings and loan holding companies, and state-chartered member banks are safe, sound, and comply with federal consumer protections laws and regulations. Within this SRM Division, we have a challenging and rewarding career opportunity for a management position within the Consumer Affairs (CA) Department.

Key Activities

• Applies broad supervisory perspective and technical knowledge to manage staff and workflows to meet the objectives of CA Department, SRM Division, or Federal Reserve System programs. Provides direction for and influences supervisory decisions to ensure appropriate consideration of broader context and impact. Makes sound and difficult decisions in compliance with Bank and System policies and procedures.


• Prioritizes projects and workflow of professional staff to ensure efficient utilization of resources and completion of work, develops standards and policies, reviews written supervisory reports, papers, and correspondence for accuracy, consistency, style, and clarity. Oversees the tactical execution of core supervisory responsibilities and division initiatives, including development and improvement of key processes. Effectively delegates assignments to provide reasonable challenge and developmental opportunities for supervisors and staff to strengthen depth and breadth of knowledge. Facilitates delegated assignments by defining parameters, balancing business priorities with individual workloads, and removing barriers.


• Conducts or leads operational workforce planning for the department, addressing current priorities and emerging risks. Reviews resumes, conducts interviews, and selects hires based on evaluation of candidate fit. Attracts, motivates, and retains strong performers. Recognizes the full potential of employees and provides them with needed resources, experiences, and effective coaching and feedback on performance and development areas. Addresses personnel matters in a timely and effective manner.


• Engages in developing and executing established goals and objectives to support achievement of the strategic initiatives. Ensures staff understand and remain focused on department goals and objectives. Interacts with other members of management, including senior management at the Reserve Bank, Board of Governors, or other regulators, to resolve escalated issues and/or provide continuous improvement recommendations related to department functions, policies, and processes to minimize risks. May provide project management or other support for District, System, or interagency task forces and committees, often handling diverse stakeholder groups.


• Confronts problems decisively, taking timely and appropriate actions; seeks creative and innovative solutions. Involves others in decision making when appropriate to take advantage of their talents and skills.


• Represents the Bank's official position on supervisory matters and fosters productive relationships with outside parties, including bankers, regulators, Federal Reserve System colleagues, industry professionals, and the public.

What we are looking for

• Accomplished consumer compliance supervisory perspective, problem solving and analytical skills, including ability to demonstrate well‑reasoned decision making in situations that involve complex or problematic issues, public scrutiny, market reactions, and potentially adversarial circumstances.


• Accomplished project management skills, to include organization, planning, and execution.


• Demonstrated written and verbal communication skills, including the ability to communicate in an articulate manner to a wide range of audiences.


• Effective customer service and interpersonal skills, including the ability to work effectively in a team environment; motivate and work through others to accomplish tasks; and deal honestly and directly with others.


• Strategic vision and focus


• Broad knowledge of Federal Reserve operations, regulations, and policies.

Qualifications

• Bachelor's Degree in Business or related field from an accredited college or university, or equivalent combination of education and experience.


• Typically requires 6 or more years of experience with banking and regulatory activities, which includes demonstrated leadership experience, or equivalent relevant regulatory/supervisory leadership experience in another organization, or an equivalent combination。

Preferred Qualifications

• Master's Degree


• Commissioned examiner credentials and consumer compliance subject matter expertise in the financial services industry

Additional Information

How We Work

• Onsite, full time (with 5 days per month remote work flexibility)

Location(s)

• Kansas City, Denver, or Omaha

Remote Only Eligible

• No

Screening Requirements

This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. The candidate's start date may be impacted by completion of the screening. The areas screened may include education/employment verification, criminal history, credit history, and reference checks.

In some cases, positions require access to confidential supervisory information, access to which is limited to "Protected Individuals" as defined by regulation of the Board of Governors of the Federal Reserve System, 12 CFR 268.205. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and lawful permanent resident aliens (also known as "green card holders") who are eligible for and seeking United States citizenship within the requisite timeframes.

Sponsorship

The Federal Reserve Bank of Kansas City will not sponsor a new applicant for employment authorization for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About Us

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Job Type

• Full Time / Part Time: Full time


• Regular / Temporary: Regular


• Job Exempt (Yes / No): Yes


• Work Shift: First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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