Consumer Access Supervisor ED Tampa

adventhealth; Tampa (FL); On-site; USD 41,096 - 76,427; Full time

Benefits offered by this job

Benefits from Day One: Medical, Dental

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Tampa, Florida is seeking a responsible professional to oversee daily financial clearance operations for the assigned region. You will train staff, monitor performance, and ensure timely, accurate processing of patient accounts, while staying current with payer guidelines and changes.

The role requires 2+ years in customer service and revenue cycle, with preferred experience in direct patient access and related systems.

Qualifications

• 2+ years of customer service experience required
• 2+ years direct patient access experience preferred
• 2+ years revenue cycle experience preferred

Responsibilities

• Onboard and orient department staff at hire
• Oversee daily financial clearance operations for the region
• Train and evaluate team members; schedule training sessions
• Monitor accuracy and workflow; reduce denials and write-offs

Skills

Mature judgement

MS Office

Office equipment

Multitasking

Professional communication

Education

Associate degree preferred

High School diploma or equivalent

Tools

Database programs

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 3100 E FLETCHER AVE

City: TAMPA

State: Florida

Postal Code: 33613

Job Description:

Ensures team members are oriented to the department at the time of hire. Initiates and assumes responsibility for new tasks independently as appropriate and as delegated. Oversees daily financial clearance operations for assigned region/division to ensure timely and accurate processing of patient accounts. Stays up to date with payer guidelines, managed care changes, and relevant portals; communicates updates to the team. Trains and evaluates team members, coordinating and setting up schedules for training and education sessions. Audits team performance and educate staff to maintain high accuracy standards and reduce denials and write-offs. Monitors the department’s work for accuracy and workflow. Conducts team performance management, including scheduling, time tracking, mentoring, progressive discipline, and competency completion. Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Intermediate knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• in Business, Accounting, Finance, Health Administration, Nursing, or another related field

Work Experience:

• 2+ customer service experience [Required]
• 2+ direct patient access [Preferred]
• 2+ revenue cycle experience [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$41,096.13 - $76,427.64

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.