Consumer Access Supervisor Outpatient Tampa

adventhealth; Tampa (FL); On-site; USD 41,096 - 76,428; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off from day one

403-B retirement plan

Parental leave (4 weeks)

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Tampa, FL, is seeking a Full-time Revenue Cycle/Finance role to oversee daily financial clearance operations for its region. The position emphasizes onboarding, training, and maintaining accuracy in patient accounts while staying current with payer guidelines and denials management.

The role requires 2+ years in customer service, patient access, or revenue cycle, with a strong command of Microsoft Office and database tools.

Qualifications

• 2+ years customer service experience required.
• 2+ years direct patient access experience preferred.
• 2+ years revenue cycle experience preferred.

Responsibilities

• Onboard and orient team members to the department at hire.
• Oversee daily financial clearance operations for the region/division.
• Stay updated on payer guidelines and communicate changes to the team.
• Train and evaluate staff; coordinate training schedules and education sessions.
• Monitor workflow and manage performance, scheduling, and discipline.

Skills

Customer service

Patient access

Revenue cycle

Communication

Microsoft Office

Database familiarity

Office equipment

Education

High School Diploma

Associate degree

Tools

Microsoft Office

Database software

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

3100 E FLETCHER AVE

City

TAMPA

State

Florida

Postal Code

33613

Job Description

• Ensures team members are oriented to the department at the time of hire. Initiates and assumes responsibility for new tasks independently as appropriate and as delegated.
• Oversees daily financial clearance operations for assigned region/division to ensure timely and accurate processing of patient accounts.
• Stays up to date with payer guidelines, managed care changes, and relevant portals; communicates updates to the team.
• Trains and evaluates team members, coordinating and setting up schedules for training and education sessions. Audits team performance and educate staff to maintain high accuracy standards and reduce denials and write-offs.
• Monitors the department’s work for accuracy and workflow. Conducts team performance management, including scheduling, time tracking, mentoring, progressive discipline, and competency completion.

Knowledge, Skills, and Abilities

• Mature judgement in dealing with patients, physicians, and insurance representatives.
• Intermediate knowledge of Microsoft programs and familiarity with database programs.
• Ability to operate general office machines such as computer, fax machine, printer, and scanner.
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion.
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques.

Education

• Associate [Preferred
• High School Grad or Equiv [Required]

Field of Study

• in Business, Accounting, Finance, Health Administration, Nursing, or another related field

Work Experience

• 2+ customer service experience [Required]
• 2+ direct patient access [Preferred]
• 2+ revenue cycle experience [Preferred]

Additional Information

• N/A

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Pay Range

$41,096.13 - $76,427.64

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.