Consumer Access Specialist Wesley Chapel PRN

AdventHealth; Wesley Chapel (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

AdventHealth is seeking a dedicated professional to join their team at Wesley Chapel. The role involves ensuring patient registration, eligibility verification, and maintaining communication with clinical partners. The ideal candidate will enhance patient experiences through exemplary service and collaboration.

Qualifications

• Ensures patients are registered for service lines and performs eligibility verification.
• Maintains collaboration with clinical partners for communication.

Responsibilities

• Actively participates in providing exemplary service to customers.
• Provides PBX coverage and support as needed.

Skills

Communication

Customer Service

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally and grow spiritually by Extending the Healing Ministry of Christ. You will be valued for who you are and the unique experiences you bring to our purpose-minded team, all while understanding that together we are even better.

Schedule: PRN/Days or Nights

Shift: Flexibility needed for holidays and weekends

The community you’ll be caring for: AdventHealth Wesley Chapel

· State-of-the-art equipment and thoughtfully designed facilities to maximize healing, patient care, and wellness.

· Recognized as a leader in patient satisfaction and named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health.

· 50,000 sq ft Community Health & Wellness Center.

· Comprehensive women’s health center, Inspiration Place, offering female physician specialists, women’s imaging, pelvic floor and female physical therapy, and a boutique spa.

· Named a Top Workplace in Tampa Bay by the Tampa Bay Times.

· Named to Healthgrades Top 250 Hospitals list, placing it in the top 5% nationally for clinical performance and excellence.

· Opened an offsite 24-bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco.

The role you’ll contribute:

Ensures patients are appropriately registered for all service lines, performs eligibility verification, obtains pre-certifications and authorizations, makes financial arrangements, requests and receives payments, performs cashiering functions, clears registration errors, and edits pre-bill. Maintains close collaboration with clinical partners to ensure open communication between clinical, ancillary, and patient access departments. Actively participates in providing exemplary service to internal and external customers, and maintains respectful relationships. Provides PBX (switchboard) coverage and support as needed.

The value you’ll bring to the team:

· Proactively seeks assistance to improve responsibilities.

· Maintains working relationships with clinical partners to enhance patient experience through open communication.

· Provides timely coverage of assigned areas to ensure prompt patient service and availability for registration needs, arranging relief during extended absences.

· Meets and exceeds productivity standards set by leadership.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age, or disability/handicap in all employment practices.