Consulting Operations Specialist II

Elevate Digital; Cornelius (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Elevate Digital is seeking a Consulting Operations Specialist II to keep the consulting practice's backbone running—administering Atlassian tooling, managing staffing and resource allocation across active engagements, and maintaining collaboration workspaces.

You will configure Jira and Confluence, track utilization and hours, provide dashboards and leadership summaries, ensure accurate Tempo reporting, and safeguard sensitive staff data while leveraging AI tools and Microsoft 365 administration

Qualifications

• Bachelor's degree in Business, Operations, or a related field, or equivalent professional experience.
• Minimum of 5 years of experience in operations, PMO, resource management, or a professional services/consulting environment, including at least 2 years in a dedicated Atlassian administration capacity.
• Hands-on Jira and Confluence administration experience; Jira Financial Manager and Tempo experience strongly preferred.
• Demonstrated proficiency with AI assistants (Claude, OpenAI / ChatGPT, Microsoft Copilot, Atlassian Rovo) for operational work required.
• Hands-on Microsoft 365 administration — Azure / Entra ID, Exchange, and Teams — required.

Responsibilities

• Accurate Jira and Confluence configuration with clean schemas and up-to-date permissions.
• Resource allocation tracking and consultant roster management with weekly updates.
• Weekly hours-trending and utilization dashboards with monthly leadership summaries.
• Tempo reporting and billing-mapping with minimal missing-timesheet backlog.
• Staffing escalation log and bench redeployment planning.
• Organize Slack, Teams, and SharePoint workspaces with consistent naming and current channels/sites.
• Onboard consultants with tooling access, SOP review, and time-logging confirmation within two weeks.

Skills

Jira administration

Confluence administration

Data reporting

Operations planning

Communication

Process improvement

Confidentiality

AI proficiency

Microsoft 365 admin

Education

Bachelor's degree in Business/Operations

Tools

Tempo

Jira Financial Manager

Slack

Teams

SharePoint

Job description

This is a direct-hire position--NO C2C or sponsorship is available. Please do not email if you are an employer.

The Consulting Operations Specialist II keeps the consulting practice's operating backbone running — administering Atlassian tooling, managing staffing and resource allocation across active engagements, and maintaining the collaboration workspaces the practice runs on.

• Accurate, current Jira and Confluence configuration with clean schemas and up-to-date permissions
• A reliable, weekly-refreshed resource allocation tracker and consultant roster
• Weekly hours-trending and utilization dashboards, with monthly leadership summaries
• Timely, accurate Tempo reporting and billing-mapping with minimal missing-timesheet backlog
• A documented, current staffing escalation log and bench redeployment plan
• Well-organized Slack, Teams, and SharePoint workspaces with consistent naming and current, relevant channels and sites
• Consultants onboarded on schedule — tooling access, SOP review, and correct time-logging confirmed within the first two weeks

Required Competencies and Skills

• Atlassian Fluency: Hands-on administration experience with Jira (issue types, workflows, permission schemes, automation) and Confluence (spaces, templates, governance)
• Data & Reporting Rigor: Comfortable building and maintaining dashboards and trackers in Excel, Jira Financial Manager, and Tempo; catches discrepancies before leadership sees them
• Operational Organization: Manages many concurrent, recurring workstreams — staffing, tooling, reporting, and onboarding — without dropping details
• Clear Communication: Translates operational data into concise updates for practice leads and firm leadership
• Process Orientation: Documents and improves recurring processes rather than repeating ad hoc work each cycle
• Discretion: Handles staffing, rate, and performance-adjacent information with appropriate confidentiality
• AI Proficiency: Uses AI assistants (Claude, OpenAI, Microsoft Copilot, Atlassian Rovo) to accelerate documentation, reporting, and analysis, with sound judgment on data handling and confidentiality
• Microsoft IT Administration: Hands-on administration across Microsoft 365 — Azure / Entra ID, Exchange, and Teams

Experience and Education

• Bachelor's degree in Business, Operations, or a related field, or equivalent professional experience
• Minimum of 5 years of experience in operations, PMO, resource management, or a professional services / consulting environment, including at least 2 years in a dedicated Atlassian administration capacity
• Hands-on Jira and Confluence administration experience required; Jira Financial Manager and Tempo experience strongly preferred
• Demonstrated proficiency with AI assistants (Claude, OpenAI / ChatGPT, Microsoft Copilot, Atlassian Rovo) for operational work required
• Hands-on Microsoft 365 administration — Azure / Entra ID, Exchange, and Teams — required
• Experience supporting staffing, scheduling, or resource-allocation processes preferred

  Experience and Education

  • Bachelor's degree in Business, Operations, or a related field, or equivalent professional experience
  • Minimum of 5 years of experience in operations, PMO, resource management, or a professional services / consulting environment, including at least 2 years in a dedicated Atlassian administration capacity
  • Hands-on Jira and Confluence administration experience required; Jira Financial Manager and Tempo experience strongly preferred
  • Demonstrated proficiency with AI assistants (Claude, OpenAI / ChatGPT, Microsoft Copilot, Atlassian Rovo) for operational work required
  • Hands-on Microsoft 365 administration — Azure / Entra ID, Exchange, and Teams — required
  • Experience supporting staffing, scheduling, or resource-allocation processes preferred
  • Experience administering collaboration tools (Slack, Microsoft Teams, SharePoint) preferred
  • Project or program management experience — formal certification (PMP, CAPM) or hands-on delivery PM experience — a plus