Senior Atlassian Operations & AI Analytics Specialist

Elevate Digital; Cornelius (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Elevate Digital is seeking a Consulting Operations Specialist II to keep the consulting practice's backbone running—administering Atlassian tooling, managing staffing and resource allocation across active engagements, and maintaining collaboration workspaces.

You will configure Jira and Confluence, track utilization and hours, provide dashboards and leadership summaries, ensure accurate Tempo reporting, and safeguard sensitive staff data while leveraging AI tools and Microsoft 365 administration

Qualifications

• Bachelor's degree in Business, Operations, or a related field, or equivalent professional experience.
• Minimum of 5 years of experience in operations, PMO, resource management, or a professional services/consulting environment, including at least 2 years in a dedicated Atlassian administration capacity.
• Hands-on Jira and Confluence administration experience; Jira Financial Manager and Tempo experience strongly preferred.
• Demonstrated proficiency with AI assistants (Claude, OpenAI / ChatGPT, Microsoft Copilot, Atlassian Rovo) for operational work required.
• Hands-on Microsoft 365 administration — Azure / Entra ID, Exchange, and Teams — required.

Responsibilities

• Accurate Jira and Confluence configuration with clean schemas and up-to-date permissions.
• Resource allocation tracking and consultant roster management with weekly updates.
• Weekly hours-trending and utilization dashboards with monthly leadership summaries.
• Tempo reporting and billing-mapping with minimal missing-timesheet backlog.
• Staffing escalation log and bench redeployment planning.
• Organize Slack, Teams, and SharePoint workspaces with consistent naming and current channels/sites.
• Onboard consultants with tooling access, SOP review, and time-logging confirmation within two weeks.

Skills

Jira administration

Confluence administration

Data reporting

Operations planning

Communication

Process improvement

Confidentiality

AI proficiency

Microsoft 365 admin

Education

Bachelor's degree in Business/Operations

Tools

Tempo

Jira Financial Manager

Slack

Teams

SharePoint

Job description

Elevate Digital is seeking a Consulting Operations Specialist II to keep the consulting practice's backbone running—administering Atlassian tooling, managing staffing and resource allocation across active engagements, and maintaining collaboration workspaces.

You will configure Jira and Confluence, track utilization and hours, provide dashboards and leadership summaries, ensure accurate Tempo reporting, and safeguard sensitive staff data while leveraging AI tools and Microsoft 365 administration