Consulting Operations Manager - Cybersecurity Services

HALOCK Security Labs; Schaumburg (IL); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Bonus potential

Paid training and certifications

Health and dental coverage

401(k)

Long-term disability

Conference attendance

Job summary

HALOCK Security Labs, a Schaumburg-based information security consulting firm, seeks a Consulting Operations Manager to own engagements from start to finish. Remote-first with one day in the Chicago area per week, this role blends project control, capacity planning, and financial rigor to protect margins and client trust.

You will translate SOWs to schedules, coordinate a small billable team, and maintain robust Excel-based financial controls while handling milestone billing and change orders.

Qualifications

• Experience managing projects or operations in a professional services environment.
• Advanced Excel capabilities with formulas, tables, lookups and reconciliation.
• Working knowledge of milestone billing and contract mechanics.
• Experience coordinating schedules and capacity for a small, skilled team.
• Strong client-facing written and verbal communication with sound judgement.
• Cybersecurity literacy covering assessment types, findings and remediation.

Responsibilities

• Own engagements from intake through scheduling, delivery, billing and closeout.
• Translate SOWs into schedules, assignments, milestones and billing triggers.
• Coordinate capacity across a small billable team and manage utilization.
• Maintain Excel-based project controls and financial tracking.
• Lead client communication and resolve delivery or billing issues.
• Identify scope creep and process change orders before work proceeds.
• Oversee testing, findings, reporting and retesting workflows.

Skills

Project management

Advanced Excel

Client-facing communication

Cybersecurity literacy

Billing & invoicing knowledge

Workday knowledge

Capacity planning

Change management

Problem solving

Education

Bachelor's degree in a relevant field

Tools

Workday

Autotask/ConnectWise/ServiceNow/Salesforce/HubSpot

Jira/Asana/Monday.com/SharePoint/Teams/Outlook

Job description

Position: Consulting Operations Manager | Technical Project Management

Location: United States – Remote, Chicago, IL area preferred (1-day in office per week)

Employment Type: Full Time or Contract-to-Hire

Who this role is for:

You turn signed consulting agreements into well-scoped, properly staffed, accurately billed engagements. You combine project control, capacity planning, financial rigor, cybersecurity literacy, and client judgment - and work independently to protect delivery quality, scope, and margin.

What You'll Do

• Own cybersecurity consulting engagements from internal handoff through scheduling, delivery, billing, and closeout.
• Translate statements of work into project schedules, consultant assignments, milestones, dependencies, and billing triggers.
• Coordinate capacity across a small billable team, balancing client commitments, consultant skills, utilization, and deadlines.
• Maintain Excel-based project and financial controls using formulas, structured tables, lookups, WORKDAY, SUMIFS, and related functions.
• Administer milestone billing and contract mechanics, including deliverable-based invoice dates, payment schedules, scope reductions, credits, and billing reconciliation.
• Lead client communication, resolve delivery or billing disagreements, and maintain a clear, fact-based position when necessary.
• Identify scope creep, quantify its effect, and convert out-of-scope requests into approved change orders before work proceeds.
• Oversee testing, findings, reporting, and retesting workflows; improve operational tools and handoffs while protecting sensitive client and financial information.

What You Bring

• Experience managing projects or operations in a professional services, consulting, or other billable environment.
• Advanced Excel capability, including formulas, structured tables, lookups, WORKDAY, SUMIFS, date logic, and reconciliation - not simply data entry or workbook maintenance.
• Working knowledge of milestone billing, contract mechanics, deliverable-based invoicing, scope reductions, and change orders.
• Experience coordinating schedules and capacity for a small team of specialized professionals.
• Strong client-facing written and verbal communication, with the judgment to manage disputes constructively and defend a well-supported position.
• Cybersecurity literacy covering common offensive or defensive assessment types, findings, evidence, remediation, and severity ratings.
• Demonstrated self-direction, problem solving, scope discipline, and discretion with sensitive vulnerability, client, pricing, and margin information.

Strong Pluses

• Experience with PSA, CRM, or sales-pipeline platforms such as Autotask, ConnectWise, ServiceNow, Salesforce, or HubSpot.
• Experience with work-management and Microsoft 365 tools, including Planner, Jira, Asana, Monday.com, SharePoint, Lists, Teams, and Outlook.
• Experience administering PlexTrac or a comparable security reporting platform.

Nice to Have

• Power Automate and/or Power BI experience.
• Subcontractor coordination experience.
• PMP certification or an equivalent project-management credential.

Why Join HALOCK

At HALOCK, consulting operations is not an administrative function. It directly influences delivery quality, consultant effectiveness, billing accuracy, margin, and client trust. You will work with experienced security consultants and business leaders in a high-trust environment where you are expected to surface risks early, challenge unclear assumptions, and improve how work gets delivered.

What you can expect:

Remote-first work, meaningful ownership, varied cybersecurity engagements, experienced teammates, and room to improve the systems behind client delivery.

About Us

HALOCK Security Labs is a full-service information security consulting firm in Schaumburg, Illinois. Since 1996, we have provided technical security expertise and strategic advisement across penetration testing, red teaming, malware defense, incident response, risk, and compliance.

HALOCK offers competitive compensation and benefits, including:

• bonus potential
• paid training and certifications
• health and dental coverage
• 401(k)
• long-term disability
• conference attendance
• and more.

Disclosures

• HALOCK is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees.
• Full background checks are performed, with consent, on all successful candidates before employment offers can be extended.
• US citizens and Green Card holders, EAD and TN are encouraged to apply. We are unable to sponsor H-1B candidates at this time.