Consulting Operations Analyst

Press Ganey; Provo (UT); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Press Ganey is seeking a Consulting Operations Analyst in a hybrid role based in Provo, UT, or Seattle, WA. You will proactively analyze project financials, operations, and resources to identify trends, risks, and variances that affect revenue forecasts and performance.

You will collaborate with Consulting Engagement Leaders, Finance, and Operations to validate assumptions, improve forecast accuracy, and optimize reporting, automation, and processes.

Qualifications

• Experience as a Kantata power user and fluent in configuring project data dashboards.
• Proven ability to develop and maintain executive dashboards and KPI reports.
• Strong forecasting and revenue recognition analysis experience.
• Knowledge of data governance and data integrity across project financials.

Responsibilities

• Serve as a Kantata power user, supporting system administration, reporting, data governance, user adoption, and best practices while ensuring data integrity.
• Develop, maintain, and optimize reports, dashboards, KPIs, and portfolio analytics for leadership insights.
• Support revenue forecasting by monitoring scope, schedules, budgets, staffing, utilization, and billing.
• Analyze and audit project performance to identify forecast risk by reconciling projections with data.
• Identify inconsistencies, challenge assumptions, quantify impacts, and recommend corrective actions.
• Perform financial and operational analyses including forecast-to-actual, backlog, utilization, and margins.

Skills

Kantata power user

Reporting & dashboards

Forecasting & revenue analysis

Data governance

Tools

Kantata

Job description

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
• Better together: We check our egos at the door. We work together, so we win together.

Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at [e-mail] Please provide your contact information and the details of your request so we can best assist you.

Location: Hybrid:

Provo, UT, or Seattle, WA, Office.

Help healthcare organizations maximize the value of their Human Experience (HX) investments.

Our healthcare clients partner with experienced consultants who understand their challenges firsthand. We help organizations listen smarter, act faster, and equip their teams with the tools, insights, and capabilities needed to improve the Human Experience for patients, consumers, employees, and communities.

By connecting employee, patient, consumer, market, operational, and financial data, we help healthcare leaders uncover meaningful insights and translate them into measurable business outcomes. Our experts combine deep industry knowledge with strategic guidance to design actionable plans that improve performance and create lasting impact.

The Consulting Operations Analyst plays a critical role in supporting our consulting organization by proactively analyzing project financial, operational, and resource data to identify trends, risks, and inconsistencies that may impact revenue forecasts and business performance.

Working closely with Consulting Engagement Leaders, Finance, and Operations teams, this individual validates project assumptions, investigates variances, and ensures forecasts accurately reflect current project conditions. The analyst serves as an independent analytical partner, providing leadership with confidence in forecast accuracy while identifying opportunities to improve operational efficiency, reporting, automation, and business processes.

Duties and Responsibilities

• Serve as a Kantata power user, supporting system administration, reporting, data governance, user adoption, and best practices while ensuring the integrity and consistency of project and financial data.
• Develop, maintain, and optimize reports, executive dashboards, KPIs, and portfolio analytics that provide actionable insights to leadership.
• Support consulting revenue forecasting by monitoring project scope, schedules, budgets, staffing, utilization, billing, and other key drivers that impact revenue recognition and profitability.
• Analyze and audit project performance to proactively identify forecast risk by reconciling engagement leader projections with underlying financial, operational, and resource data.
• Identify inconsistencies, challenge assumptions, quantify financial impacts, and provide leadership with prioritized recommendations for corrective action.
• Perform financial and operational analyses, including forecast-to-actual reporting, backlog analysis, utilization trends, margin performance, billing readiness, revenue leakage, and other key business metrics