Consulting EHR Support Analyst OR

HCA Healthcare, Inc.; Nashville (TN); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with 100% match on 3% to 9%

Tuition assistance

Job summary

HCA Healthcare, Inc. is seeking a Consulting EHR Support Analyst to serve as the primary clinical ITG resource for development, implementation, and support of advanced clinical applications or complex MEDITECH tools across the division.

The role includes leading division-wide implementations, engineering education materials, and collaborating with EHR Support roles to ensure robust clinical application support across facilities. Occasional travel is required.

Qualifications

• Bachelor’s Degree required.
• Seven+ years’ experience in clinical application support and/or Master’s Degree.
• Occasional, Intermittent Travel Required.

Responsibilities

• Works with Division EHR Support Specialist Team to identify and promote division goals.
• Coordinates division-wide standardization, utilization, integration and optimization activities in the specialty area(s).
• Develops, executes, and supports division-wide tools and resources focused on clinical initiatives.
• Provides user support and system maintenance for advanced clinical applications for all division hospitals.
• Conducts problem analyses and timely resolution for complex issues escalated from the division Service Desk.

Skills

Clinical ops understanding

Accreditation guidelines

Communication skills

Customer orientation

Leadership & teaching

Advanced computer skills

Reporting tools

Travel to sites

Education

Bachelor’s Degree

Tools

Clinical reporting tools

Job description

To Qualify: OR Experience is Required.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary and Qualifications

The Consulting EHR Support Analyst serves as the primary clinical ITG resource for the development, implementation, and support advanced clinical applications or complex MEDITECH tools across the division. Primary responsibilities include:

• Implementation and support of division wide standardization, utilization, integration, and optimization activities related to advanced clinical applications and tools in their specialty area(s),
• Development, execution, and support of division-wide tools and resources focused on clinical initiatives,
• Facilitation and project leadership of division-wide implementations of division or enterprise applications, and 4) resolution of complex issues and requests escalated from the division Service Desk or other division or facility service resources.

The Consulting EHR Support Analyst coordinates division-wide parameter management, develops education/training materials for new applications, manages validation of system upgrades' impact on advanced applications, and implements software releases and best practices related to their specialty area(s). This individual participates in the company-wide community in their specialty area(s), supports community growth within the division by establishing and growing strong relationships with all EHR Support roles and core team members, and works with the Division EHR Support Specialist Team to ensure advanced clinical applications are well supported throughout the division.

GENERAL RESPONSIBILITIES

• Works with the Division EHR Support Specialist Team to identify and promote division goals.
• Coordinates the implementation of division-wide standardization, utilization, integration, and optimization activities in the specialty area(s).
• Develops, executes, and supports division-wide tools and resources focused on clinical initiatives.
• Provides user support and system maintenance for advanced clinical applications for all division hospitals.
• Conducts problem analyses and timely and accurate resolution for complex issues and requests escalated from the division Service Desk or other division or facility service resources regarding advanced clinical applications within their specialty area(s).
• Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
• Participates in root cause analysis as trends in issues in specialty area(s) are identified.
• Works with EHR Support Analyst roles and Division EHR Specialist Team to provide support for module updates and advanced clinical applications within their specialty area(s).
• Coordinates division-wide testing for advanced clinical applications within their specialty area(s); assists in interpretation of test plans and in troubleshooting.
• Works with Education Specialist to design and develop base education/training materials in clinical application specialty area(s) to support staff training and continued education.
• Provides training to division EHR Support specialists and facility EHR Support Analysts, Senior EHR Support Analysts and super users (train the trainer) on advanced clinical applications.
• Works with the Division EHR Support Team to define clinical application reporting standards and works with facilities to implement the standards.
• Performs clinical applications report writing as needed and coordinates priorities for reporting requests with the Division Reporting Analyst and the Division EHR Support Specialist Team.
• Actively supports and promotes systems standardization, utilization, and best practices.
• Aggregates data from division-level reports and investigates discrepancies in delivered reports.
• Participates with peers in enterprise communities to identify and evaluate best practices, packaging, and promoting cross-division best practice efforts.
• Identifies, evaluates, designs, and packages division best practices, policies and procedures for clinical application implementation and use.
• Works with facilities to manage/facilitate implementation of standards, best practices, policies, procedures, and utilization plans within a specialty area.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Builds the division community in clinical application specialty area(s) by establishing and growing strong relationships with super users, core team members, EHR Support Analysts, Senior EHR Support Analysts, and specialty networks across HCA.
• Adheres to Code of Conduct and Mission & Value Statement
• Participate in special projects as needed and performs other duties as assigned

EDUCATION & EXPERIENCE

• Bachelor’s Degree require
• Seven+ years’ experience in clinical application support and/or Master's Degree
• Occasional, Intermittent Travel Required

KNOWLEDGE, SKILLS & ABILITIES:

Required:

• Mature understanding of clinical operations and clinical application support processes and workflow
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
• Demonstrated customer orientation
• Excellent leadership and teaching abilities
• Demonstrated advanced computer skills
• Understanding of reporting tools functionality and capabilities
• Must be able to drive to assigned sites to complete work

Preferred:

• Proficiency in various programming and clinical application reporting tools
• Customer service orientation and/or training

CERTIFICATE/LICENSE:

• Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver’s license and proof of auto insurance, if applicable.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

""There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.