EHR Support Analyst II

HCA Healthcare; Orem (UT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

401(k) Plan with 100% match

Education support

Tuition and certification support

Job summary

HCA Healthcare seeks an EHR Support Analyst 2 to be a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. You will lead the facility's core clinical systems team and serve as a second-level SME to resolve incidents and requests.

This role involves training, testing new modules, customizing dictionaries, promoting standardization, and coordinating reporting.

Qualifications

• Understanding of clinical operations and processes.
• Knowledge of accreditation guidelines (JCAHO, MQSA, HIPAA, ACR).
• Ability to build strong relationships across diverse personalities.
• Clear written and verbal communication with clinical and IT teams.
• Customer-oriented mindset and service focus.
• Strong leadership and teaching abilities.
• Advanced computer skills and software literacy.
• Familiarity with reporting tools functionality.
• Willingness to drive to assigned sites for work.

Responsibilities

• Serve as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.
• Lead and facilitate the facility's core clinical systems team on clinical IT activities.
• Provide second-level support as SME to resolve incidents and fulfill requests from the division Service Desk or other resources.
• Coordinate with enterprise/division SMEs and Service Desk to resolve incidents and requests.
• Lead facility-based implementations of clinical applications software releases and new products.
• Provide on-call assistance as needed.
• Collaborate with Division EHR Support Team to lead testing and implementation of new modules.
• Maintain facility dictionaries and customize division policies for local use.
• Develop training materials and deliver hands-on training as needed.
• Promote standardization and optimization plans for clinical applications.
• Coordinate reporting requests and define/report requirements; validate results.
• Develop clinical application reports when needed.
• Perform quality audits and track metrics related to clinical application use.
• Participate in facility clinical leadership meetings.
• Promote system security and patient confidentiality and ensure compliance.
• Coordinate tools for audits.
• Occasional travel required.
• Build relationships with nursing staff, physicians, and facility leadership.

Skills

Clinical operations understanding

Accreditation guidelines

Relationship building

Effective communication

Customer orientation

Leadership and teaching

Advanced computer skills

Reporting tools familiarity

Willingness to travel

Education

Bachelor's degree preferred

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary and Qualifications

The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility. The EHR Support Analyst 2 facilitates and manages maintenance of facility‑specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands‑on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. An EHR Support Analyst 2 may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.

What you will do in the role:

• Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.

• Leads and facilitates the facility's core clinical systems team on clinical IT activities

• Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.

• Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests

• Serves as project leader for facility‑based implementations of clinical applications software releases and new products

• Provides on‑call assistance as needed.

• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and Implementation for the facility

• Facilitates and manages maintenance of facility‑specific dictionaries

• Provides input to customize base division policies and procedures, training, and best practices for use within the facility

• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands‑on training as needed.

• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.

• Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.

• May develop clinical application reports as needed

• Performs quality audits and tracks metrics related to clinical application use

• Participates in meetings as a member of facility clinical leadership

• Promotes system security and patient confidentiality and helps ensure compliance

• Coordinates the execution and use of tools for audits

• Occasional/ Intermittent Travel Required

• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership.

What qualifications you will need:

KNOWLEDGE, SKILLS & ABILITIES:

• Understanding of clinical operations and processes

• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR

• Demonstrated ability to establish and build strong relationships across a broad range of personality types

• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing

• Demonstrated customer orientation

• Excellent leadership and teaching abilities

• Demonstrated advanced computer skills

• Understanding of reporting tools functionality and capabilities

• Must be able to drive to assigned sites to complete work

EDUCATION:

• Bachelor's degree preferred

EXPERIENCE:

• One to Three years’ experience in clinical application support or related clinical work experience

• OR experience needed

CERTIFICATE/LICENSE:

• Licensing or credentials within specific clinical specialty preferred, if available.

• Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver’s license and proof of auto insurance, if applicable.

Benefits

Timpanogos Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long‑and short‑term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.