Consultative Banker: Grow Deposits & Relationships

Andover State Bank; Andover (KS); On-site; USD 38,000 - 64,000; Full time

Job summary

Andover State Bank is seeking a Universal Banker to join our Andover team. This role focuses on delivering exceptional customer service, opening and maintaining accounts, processing transactions, and building lasting relationships with individuals and businesses.

You will handle consumer and small business needs, cross-sell products, and assist customers with online banking while ensuring accuracy and compliance with bank policies.

Qualifications

• Requires a high school diploma, vocational training, or equivalent and customer service skills.
• 2-5 years of banking experience.
• Strong knowledge of bank operating procedures, practices and policies.
• Experience with consumer and business account opening and documentation.
• Comfortable and experienced with customer outreach (email, phone calls) with strong written and verbal communication skills.
• Knowledge of Microsoft 365 applications.

Responsibilities

• Open/maintain consumer and commercial accounts, CDs, IRAs, and other banking products.
• Provide consultative customer service, identify financial needs, and cross-sell products.
• Conduct outbound calls and personalized follow-ups to grow customer relationships and deposits.
• Assist customers with online/mobile banking and general inquiries.
• Maintain accurate records and adhere to bank policies and regulations.
• Provide back up support to front-line and process daily teller transactions.

Skills

Customer service

Communication skills

Sales & cross-sell

Attention to detail

Problem-solving

Teamwork

Adaptability

Education

High school diploma or equivalent

2-5 years banking experience

Tools

Microsoft 365 (Outlook, Word, Excel, Teams)

Job description

Andover State Bank is seeking a Universal Banker to join our Andover team. This role focuses on delivering exceptional customer service, opening and maintaining accounts, processing transactions, and building lasting relationships with individuals and businesses.

You will handle consumer and small business needs, cross-sell products, and assist customers with online banking while ensuring accuracy and compliance with bank policies.