Consultant, Voice Implementation

Socket.dev; Sarasota (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Thrive is seeking a Voice Implementation Engineer to perform site assessments and deploy Thrive Managed Voice Services. The role involves collaborating with engineers, project managers, and clients to ensure smooth rollouts of voice solutions.

Ideal candidates have 1–3 years of experience in voice and data networks, a technical degree or equivalent, and the willingness to travel about half the time. Strong communication skills and the ability to work independently are valued assets.

Qualifications

• Bachelor’s Degree or technical degree or equivalent work experience.
• 1–3 years of experience in successful operation and support of voice and data networks.
• Must be willing to travel frequently (≈50%) and travel expenses may be covered by the employer.

Responsibilities

• Perform comprehensive site assessments at client locations based on project requirements.
• Onboard Thrive Managed Voice Services and ensure successful rollouts of voice solutions.
• Collaborate with Engineers, Project Managers and clients to execute project goals.
• Configure and implement telephony solutions including Teams Voice and number porting.
• Communicate project plans, timelines, and testing procedures clearly to customers.
• Track time and manage multiple ongoing projects effectively.

Skills

Travel availability

VoIP/Voice networks experience

Education

Bachelor’s Degree or Technical Degree

Tools

ServiceNow

ITIL

Job description

About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at "a job" but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

At Thrive, a Voice Implementation Engineer is responsible for completing telephony projects for new and existing clients. This position’s primary objective is to perform site assessments and engineering tasks required to onboard Thrive Managed Voice Services as defined within Thrive Orders and Scopes of Service. A Voice Implementation Engineer will work with other Engineers, Project Managers and Thrive clients to accomplish those goals and objectives for successful rollouts of Thrive Voice Solutions and Service Offerings.

Responsibilities

• Travel to client locations to perform comprehensive site assessments based on project requirements including:
  • Identify any ancillary voice devices and associated analog line dependencies.
  • Assess the network and infrastructure readiness of a location for VoIP and identify any telephony requirements of a location, any additional cabling needs, and overall recommendations.
• Implementation of IT projects related (but not limited to) the following:
  • Implementation of Microsoft Teams Voice
  • Porting of numbers between carriers
  • Configuration of advanced telephony
  • Ability to handle diverse telephony environments in a wide cross section of business clients
  • Analyze and document an unfamiliar client environment while assessing the quickest path to completion of project goals
  • Clearly and professionally communicate project plans, potential impacts and testing procedures to customers.
  • Track and manage time effectively to accomplish multiple ongoing projects.

Minimum

• Must be willing and able to travel frequently (approximately 50% of the time), including overnight stays
• Travel and accommodation expenses covered by Thrive
• Bachelor’s Degree, Technical Degree or equivalent work experience
• 1-3 years of experience in successful operation and support of voice and data networks
• Self-motivated with ability to work both independently and in a team environment

Preferred

• Experience using ServiceNow (or other project management software)
• Experience in ITIL methodology and change management processes
• Knowledge of traditional phone systems, Avaya/Nortel/NEC/Star2Star strongly preferred
• Familiarity with modern VoIP systems, Teams/8x8 strongly preferred