Consultant, Technical Account Manager

Dell GmbH; California (MO); On-site; USD 177,000 - 230,000; Full time

Job summary

Join a leading technology firm as a Consultant on the Technical Account Manager Team, where you'll proactively address client needs and ensure optimal service delivery. This role involves comprehensive support for government services, leveraging extensive technical knowledge of Dell's solutions to achieve customer satisfaction.

Qualifications

• 12+ years of related experience or equivalent.
• Strong project management skills.
• Technical knowledge of Dell Enterprise, Client, Services and Software Solutions.

Responsibilities

• Serve as primary point of contact for delivering support and operational activities.
• Ensure effective communication between support teams and customers.
• Develop and maintain customer support plans tailored to project requirements.

Skills

Project Management

System Architecture

Technical Knowledge of Dell Technologies

HPC Hardware Configurations

NVIDIA GPU Knowledge

Education

Bachelor’s Degree

Master’s Degree

Ph.D.

Tools

Dell OpenManage Client Instrumentation

Dell Enterprise Management Tools

GPGPU Technology

Hadoop

Citrix

Job description

Consultant, Technical Account Manager

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer’s go-to person when there’s an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.

Join us to do the best work of your career and make a profound social impact as a Consultant on our Technical Account Manager Team in Berkeley, CA.

What you’ll achieve

As a Federal Technical Account Management Consultant, you’ll be responsible for ensuring custom contractual service/support requirements are understood and managed to the support service requirement of the customer Statement of Work (SOW). You’ll also ensure effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. You’ll collaborate with other Dell Technologies members to ensure consistency of delivery, adherence to standard practices, and continuous improvement deployment and support services.

You will:

• Serve as a dedicated support services resource for the United States Government, and as the TAM, will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies; You will work at the Government customer site 5 days per week
• Be at the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management and communications at various levels during warranty services engagements
• Help to identify and leverage Dell and partner resources to satisfy technical needs and objectives of the customer’s implementation, as well as work closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; helps account team to design the customer solutions and supports the installation, customization and integration of the solution
• Provide feedback to customer on any observed/known issues; develop and maintain customer support plans and relationships that are tailored to each individually unique project requirement
• Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

• Typically requires 12+ years of related experience with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience
• Must be US Citizen
• Possess technical knowledge of Dell Technologies Enterprise, Client, Services and Software Solutions
• Strong project management skills with an in-depth understanding of system architecture and design
• Proficiency in HPC (Compute, Network, and Storage) hardware configurations; Must have a strong background in NVIDIA GPUs and NVIDIA Networking products

Desirable Requirements:

• Experience or knowledge of TCP/IP networking
• Familiarity with the following: Dell OpenManage Client Instrumentation, Dell Enterprise Management Tools, GPGPU Technology, Hadoop, Vertica, Greenplum, Citrix, Enterprise Virtualization, Cloud Technologies, HPC

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $177,650 - $229,900.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID:R260762