Consultant - Quality Assurance Lead

NYSTEC; City of Albany (NY); On-site; USD 60,000 - 82,000; Full time

Job summary

A leading nonprofit technology consulting company seeks a Quality Assurance Lead to supervise compliance reviews and provide support in the healthcare sector. The role involves risk management, business analysis, and ensuring quality control practices. Candidates should possess strong leadership and customer service skills, along with proficiency in Microsoft Office tools. This position offers a competitive salary and a supportive work environment focused on personal and professional growth.

Qualifications

• Experience with compliance reviews or audits.
• Proficiency in Microsoft Office Suite.
• Experience in a leadership role.

Responsibilities

• Supervise a compliance review team and track reviews.
• Coordinate logistics and stakeholder communications.
• Implement ongoing quality control practices.

Skills

Leadership

Customer Service

Attention to Detail

Critical Thinking

Problem Solving

Education

Bachelor’s Degree in Public Health

Bachelor’s Degree in Healthcare Management

Bachelor’s Degree in Public Policy

Bachelor’s Degree in Psychology

Bachelor’s Degree in Human Services

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Visio

Microsoft PowerPoint

SharePoint

Job description

Albany office
540 Broadway
3rd Floor
Albany, NY 12207, USA

Albany office
540 Broadway
3rd Floor
Albany, NY 12207, USA

• Pay or shift range: $60,000 USD to $82,000 USD
  
  This is the target base salary range for this position. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications.

Description

About Us:

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

About the Role:

As a quality assurance lead in the Quality Management and Improvement Services practice, you will organize a compliance review team that provides quality assurance analysis and supports our clients through today’s ever-changing healthcare landscape. Your day-to-day role as a NYSTEC consultant will include providing leadership and performing risk management, business analysis, quality assurance, critical thinking, and problem-solving activities to assist our healthcare clients.

Key Responsibilities

• Provide day-to-day supervision of a compliance review team, including assigning and tracking compliance reviews.
• Coordinate compliance review logistics, including scheduling and developing stakeholder communications.
• Organize agendas and lead team/client meetings, as needed.
• Oversee the progress of compliance reviews and act as point-of-contact for internal and external compliance review team communications.
• Coordinate the compliance review team in responding to ad hoc internal and external requests.
• Implement ongoing quality control practices.
• Organize staff onboarding and subject-matter training in collaboration with the project manager.
• Support ongoing operationalization of electronic visit verification (EVV) processes and procedures. This includes developing high-quality deliverables, templates, and reports and establishing quality control processes and standard operating procedures.
• Build and maintain relationships with stakeholders to provide a high level of customer service.

About you:

Required Qualifications

• Experience with compliance reviews or audits.
• Experience with leading a team.
• Proficiency in Microsoft Excel, Word, Outlook, Visio, PowerPoint, and SharePoint.
• Exceptional customer service relationship techniques, including superior verbal and written communication skills.
• Excellent attention to detail in completing assigned tasks.
• Experience in meeting deadlines and adhering to work standards.

Preferred/Desired Qualifications

• Working knowledge of the New York Medicaid EVV Program.
• Experience in a leadership role with responsibility for overseeing a team and/or project.
• Knowledge of NYS Medicaid billing practices/systems.
• Experience working with Electronic Medicaid of New York (eMedNY), Child Adolescent Needs and Strengths – NY (CANS-NY), the Uniform Assessment System of New York (UAS-NY), Medicaid health homes, Medicaid managed care organizations (MMCOs), or other related programs/systems.
• Experience with NYS Medicaid billing, including the use of various electronic health record (EHR) systems.
• Experience working with the New York State Department of Health (NYSDOH), Office of Mental Health (OMH), Office for People With Developmental Disabilities (OPWDD), or the Office of Children and Family Services (OCFS).
• Ability to work with and relate to staff and to demonstrate active listening skills.
• Process oriented and results-driven work strategy.
• Ability to foster teamwork with all levels of management and staff.
• Ability to work well independently and within a team.

Education and Experience

• A bachelor’s degree in public health, healthcare management, public policy, psychology, human services, or a related field and two years of related experience as defined above.
• An equivalent combination of advanced education, training, and experience will be considered.

The target base salary for this position is $60,000 - $82,000 per year. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications.

It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact [e-mail] if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.