Consultant - Quality Assurance Lead

New York State Technology Enterprise Corporation (NYSTEC); City of Albany (NY); On-site; USD 60,000 - 82,000; Full time

Job summary

A nonprofit technology consulting company is seeking a Consultant - Quality Assurance Lead. The role involves leading a compliance review team, managing quality assurance processes, and ensuring high-quality deliverables for healthcare clients. Ideal candidates will have strong leadership and communication skills, along with a background in public health or related fields.

Qualifications

• Experience with compliance reviews or audits.
• Experience with leading a team.
• Proficiency in Microsoft Office tools.

Responsibilities

• Supervise a compliance review team and track reviews.
• Coordinate logistics and stakeholder communications.
• Implement quality control practices.

Skills

Leadership

Risk Management

Problem Solving

Communication

Attention to Detail

Education

Bachelor’s degree in public health

Bachelor’s degree in healthcare management

Bachelor’s degree in public policy

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Visio

Microsoft PowerPoint

Microsoft SharePoint

Job description

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About Us

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

About Us

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

About The Role

As a quality assurance lead in the Quality Management and Improvement Services practice, you will organize a compliance review team that provides quality assurance analysis and supports our clients through today’s ever-changing healthcare landscape. Your day-to-day role as a NYSTEC consultant will include providing leadership and performing risk management, business analysis, quality assurance, critical thinking, and problem-solving activities to assist our healthcare clients.

Key Responsibilities

• Provide day-to-day supervision of a compliance review team, including assigning and tracking compliance reviews.
• Coordinate compliance review logistics, including scheduling and developing stakeholder communications.
• Organize agendas and lead team/client meetings, as needed.
• Oversee the progress of compliance reviews and act as point-of-contact for internal and external compliance review team communications.
• Coordinate the compliance review team in responding to ad hoc internal and external requests.
• Implement ongoing quality control practices.
• Organize staff onboarding and subject-matter training in collaboration with the project manager.
• Support ongoing operationalization of electronic visit verification (EVV) processes and procedures. This includes developing high-quality deliverables, templates, and reports and establishing quality control processes and standard operating procedures.
• Build and maintain relationships with stakeholders to provide a high level of customer service.
  
  

About You

Required Qualifications

• Experience with compliance reviews or audits.
• Experience with leading a team.
• Proficiency in Microsoft Excel, Word, Outlook, Visio, PowerPoint, and SharePoint.
• Exceptional customer service relationship techniques, including superior verbal and written communication skills.
• Excellent attention to detail in completing assigned tasks.
• Experience in meeting deadlines and adhering to work standards.
  
  

Preferred/Desired Qualifications

• Working knowledge of the New York Medicaid EVV Program.
• Experience in a leadership role with responsibility for overseeing a team and/or project.
• Knowledge of NYS Medicaid billing practices/systems.
• Experience working with Electronic Medicaid of New York (eMedNY), Child Adolescent Needs and Strengths – NY (CANS-NY), the Uniform Assessment System of New York (UAS-NY), Medicaid health homes, Medicaid managed care organizations (MMCOs), or other related programs/systems.
• Experience with NYS Medicaid billing, including the use of various electronic health record (EHR) systems.
• Experience working with the New York State Department of Health (NYSDOH), Office of Mental Health (OMH), Office for People With Developmental Disabilities (OPWDD), or the Office of Children and Family Services (OCFS).
• Ability to work with and relate to staff and to demonstrate active listening skills.
• Process oriented and results-driven work strategy.
• Ability to foster teamwork with all levels of management and staff.
• Ability to work well independently and within a team.
  
  

Education and Experience

• A bachelor’s degree in public health, healthcare management, public policy, psychology, human services, or a related field and two years of related experience as defined above.
• An equivalent combination of advanced education, training, and experience will be considered.
  
  

The target base salary for this position is $60,000 - $82,000 per year. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications.

It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact [e-mail] if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Learn more about NYSTEC by visiting www.nystec.com.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  IT Services and IT Consulting

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