Consultant IT Operations (REMOTE)

Trinity Health; United States; Remote; USD 108,000 - 178,000; Full time

Job summary

Trinity Health in the United States seeks an IT Operations Leader to drive planning, integration and administrative support for technology initiatives aligned with business goals. The role partners with business areas, IT, and vendors to ensure successful delivery and operational feasibility.

Role requires senior-level consulting or leadership experience, strong IT operations knowledge, and ability to coach staff through change while aligning with mission, vision and values.

Qualifications

• Bachelor's degree in healthcare, information technology, business administration or a related field; 5+ years of consulting or leadership experience.
• Foundational knowledge of IT operations or IT project management.
• Master's degree and people management experience preferred.
• Proficient knowledge in four or more business operations disciplines including financial management and vendor management.

Responsibilities

• Liaises between business areas, IT and vendors to ensure solutions meet requirements.
• Oversees daily activities of staff and coaches IT leaders in change initiatives.
• Develops processes, adapts to changing priorities and drives delivery of services.
• Cultivates cross-functional relationships with Clinical, Revenue, Finance and IT leaders.
• Maintains communication on operating initiatives and stakeholder expectations.

Skills

Leadership

Consulting experience

IT operations

Project management

Vendor management

Change management

Education

Bachelor's degree in healthcare, information technology, business administration or a related field

Master's degree in a related field or business administration

Job description

Employment Type

Full time Shift:

Description

Provides planning, integration, and administrative support for technology related initiatives that support business goals, direction and requirements.

Position Purpose

Participates in business short-term and long-term planning sessions to ensure understanding of business goals, direction and business requirements; provide input from an IT operations perspective.

Essential Functions

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Serves as a liaison between business areas, the IT organization and vendors in coordination with project managers to ensure solutions meet operational constraints. Creates innovative solutions to difficult situations.

Recognizes current actions may have unintended consequences and anticipates and resolves a broad range of issues. Determines the need for process development/refinement, recognizes strategic opportunities for success, independently evaluates situations and outlines ramification of multiple solutions/options. Challenges others to think in innovative ways. Recommends goals and understands when intervention in work processes must occur to ensure successful delivery of services.

Cultivates relationships with cross-functional teams including Clinical, Revenue, Finance and IT business lines in order to operationalize strategic initiatives. Provides coaching support to IT leaders to achieve change management outcomes. Under general guidance, oversees and is accountable for daily activities of assigned colleagues. Provides training and development for staff, estimates personnel needs, assigns work and ensures adherence to deadlines. Interprets and ensures consistent application of organizational policies. Develops general processes/procedures within general scope of operational plans and goals for area. Adapts rapidly to changing situations and priorities and communicates benefits and opportunities to staff. Anticipates barriers/issues and works with staff to overcome. Uses a direct and positive approach to communicating change initiatives and implements change processes to monitor acceptance and implementation. Conducts appropriate conversations with staff whose roles are impacted by change.

Researches best business practices within the organization to identify operational improvement opportunities for specific business units. Determines operational objectives by studying business functions, gathering information, and evaluating output

Leverages qualitative observations to perform research and identify quantitative data in order to drive decision-making.

Leads facilitation, develops content, best practices and monitors progress of one or more IT Centers of Excellence. Executes prioritized business plans and improvement opportunities that deliver high value to business customers.

Develops and maintains extensive relationships across system office and RHM business and IT leaders. Responsible for maintaining effective communication on operating initiatives to ensure customer need and business outcomes are achieved. Applies understanding of interpersonal communications to gather and exchange information on factual matters. Develops and maintains relationships with internal and external customers/stakeholders. Engages in negotiation and resolution of standard issues.

Other duties as needed and assigned by the manager.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

pay grade 16 range $107,767.7339-$177,816.7609 Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Minimum Qualifications

Bachelor's degree in healthcare, information technology, business administration or a related field, and a minimum of five (5) years of consulting or relevant leadership experience, or an equivalent combination of education and experience. Foundational knowledge of IT operations or IT project management required. Master's degree and people management experience preferred.

Proficient knowledge in four or more (4+) business operations disciplines and supported business processes, with expert level knowledge in at least two disciplines. Business operations disciplines include, but are not limited to, financial management, contract performance management, process improvement, vendor management and change leadership.

Ability to exercise judgment in meeting reasonable expectations, particularly when differences of opinion on needs and services, unanticipated contingencies or divergent ideas and perspectives exist. Strong leadership, organization, int