Sr. Consultant IT Operations

Trinity Health Mid-Atlantic; Livonia (MI); On-site; USD 120,000 - 170,000; Full time

Job summary

Trinity Health, based in Livonia, Michigan, seeks an IT leadership professional to guide short- and long-term planning, bridging clinical, operational, and IT needs. The role emphasizes change management, governance, and cross-functional collaboration with senior leaders and vendors across the health system.

You will develop and execute processes, mentor staff, and lead initiatives impacting budgeting, scheduling, and performance. Strong communication and strategic focus are essential.

Qualifications

• Requires a bachelor’s degree and at least 7 years of leadership experience in consulting or equivalent.
• Foundational knowledge in IT operations or IT project management.
• Master’s degree and people management preferred.
• Proficient knowledge in multiple business operations disciplines with expert level in at least three.

Responsibilities

• Lead business planning sessions to align IT and business goals with program roadmaps.
• Serve as liaison between senior leaders, IT, and vendors to ensure operational constraints are met.
• Lead change management efforts and build action plans to support initiatives.
• Guide budgeting, cost control, scheduling and policy development within scope of operations.
• Coach IT and business leaders to achieve transformation outcomes.

Skills

Leadership

IT operations knowledge

Change management

Strategic planning

Vendor management

Education

Bachelor's degree in healthcare, IT, business or related field

Master's degree preferred

Job description

Employment Type: Full time Shift: Description: Leads business short-term and long-term planning sessions to ensure understanding of business goals, direction and business requirements; provides input from an IT operations perspective. Serves as a liaison between senior leaders across business areas and the IT organization and vendors in coordination with program managers to ensure program roadmaps meet operational constraints.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Serves in an advisory role, inspiring and initiating new ideas, determining and developing strategies/processes often in the absence of guidelines or technical assistance. Evaluates and directs complex systems that foster innovative approaches to procedures/processes on an organizational-wide basis focusing on critical strategic issues. Serves as a change leader across business lines in order to operationalize strategic initiatives. Leads development and execution of processes, governance, measures and behaviors to effectively manage change. Provides coaching support to various IT and Business leaders to achieve IT transformation outcomes. Under general direction provides leadership, coaching, and mentoring to subordinate group. Develops objectives and general policies/procedures within general scope of operational plans and goals for area. Participates in the development and management of, and has direct impact upon, budgeting, cost control, planning, scheduling, procedural change and related activities. Refers strategic and/or unprecedented issues to principal. Supports and embraces continual change to improve organizational performance and to better serve customers. Models the use of change management tools and techniques to facilitate change. Builds and provides coaching around the development of action plans that support change initiatives. Monitors progress and how staff is coping with change; intervenes with coaching to support the transition when necessary. Collaborates with peers to implement change across area/departments/ business units. Researches best business practices within the organization and across the healthcare industry to establish benchmark data. Drives decisions of cross-functional stakeholder groups using quantitative IT and business operations data. Responsible for leading operational initiatives to improve IT organization's efficiency and achieve business outcomes. Responsible for decisions to optimize the results within scoped objectives. Leads facilitation, develop content, best practice and monitor progress for multiple IT Centers of Excellence. Identifies business opportunities for improvement or exploration (IT strategy, new technologies, etc.) and develops business plan proposals. Develops and maintains extensive relationships across system office and RHM business and IT senior leaders. Responsible for maintaining effective communication on IT operating and strategic initiatives and performance. Applies advanced understanding and application of interpersonal communications to provide advice/counsel regarding standard matters requiring diplomacy, tact, listening and persuasion skills.

MINIMUM QUALIFICATIONS

• Bachelor's degree in healthcare, information technology, business administration or a related field, and a minimum of seven (7) years of consulting or relevant leadership experience, or an equivalent combination of education and experience.
• Foundational knowledge of IT operations or IT project management required.
• Master's degree and people management experience preferred.
• Proficient knowledge in five or more (5+) business operations disciplines and supported business processes, with expert level knowledge in at least three disciplines. Business operations disciplines include, but are not limited to, financial management, contract performance management, process improvement, vendor management and change leadership.
• Ability to exercise judgment in meeting reasonable expectations, particularly when differences of opinion on needs and services, unanticipated contingencies or divergent ideas and perspectives exist.
• Excellent leadership, organization, integration and execution skills and abilities.
• Strong experience in planning, formulating and executing strategies, as well as the ability to define program, process or business objectives and scope.
• Demonstrated proficiency and expertise to identify, evaluate and articulate operational opportunities, business needs and gaps, plan and implement steps, understand stakeholder interest and provide authoritative consultation.
• Excellent interpersonal, consultative and relationship building skills in order to initiate and develop productive working partnerships with all levels of management/leadership and staff along with effective vendor interface/management experience.
• Ability to effectively facilitate teams/groups of people and influence people through strong leadership, communication and negotiation skills.
• Ability to influence results, garner support and tactfully manage complex relationships and influences within and across the organization.
• Ability to read the subtle nuances of situations and react/plan accordingly.
• Excellent oral and written communication, persuasion and negotiation skills in order to translate technical matters to clinical and operations staff and vice versa, to facilitate communication between diverse groups, to effectively identify, assess and facilitate improvements and resolutions and to present advisory, persuasive and authoritative recommendations to all levels of the organization.
• Must possess a willingness to learn and develop skills, as well as give and receive constructive feedback.
• Demonstrated ability to lead in an ambiguous and highly collaborative, matrixed organizational structure.
• Minimum three (3) years of formal or informal leadership experience in a highly autonomous self-directed manner under frequently changing structures, requirements and work priorities.
• Certification in PX Essentials and Root Cause Analysis training, or equivalent, required.
• Enrollment and completion of A3 Thinking for Leaders certification, or equivalent, completed within first twelve (12) months in this role.
• Lean Six Sigma Green Belt preferred.
• Lean Six Sigma Green Belt or equivalent preferred.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Must be able to travel to the various Trinity Health sites (10%) as needed. Must possess the ability to comply with Trinity Health policies and procedures.

OUR COMMITMENT

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.