Consulente del servizio clienti (italiano)

Wiggli; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

Wiggli is looking for dedicated customer support representatives to provide front line support to our customers via live chats, phones, and emails. You will be responsible for addressing customer feedback and complaints, ensuring their expectations are met through prompt and professional service.

The ideal candidate is a fast learner, disciplined, and meticulous, capable of handling multiple tasks while maintaining accurate records of customer interactions and data updates.

Qualifications

• Fast learner with a meticulous approach.
• Ability to handle multiple customer queries effectively.
• Strong communication skills for customer interactions.

Responsibilities

• Provide front line support to customers via live chats, phones & emails.
• Resolve client issues regarding products and promotions.
• Record and update customer data and necessary information.

Job description

Fast learners, meticulous, stoic, and disciplined candidates are talents we look for.

• Provide front line support to our customers via live chats, phones & emails promptly.
• Answering queries and resolving client issues regarding our products, platforms, and promotions in accuracy.
• Address customers’ feedbacks as well as complaints professionally, responsible for meeting customers’ expectation.
• Liaising with other departments and to keep up with the progress to ensure clients’ queries are solved in timely manner.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.
• Attend to ad-hoc tasks as assigned by Team Lead.