Construction Warranty Analyst

Gregory Poole; Raleigh (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Gregory Poole is seeking a Warranty Administrator to manage the Construction Division warranty program in Raleigh, NC. You will analyze warranty work orders for warrantability and ensure proper documentation, while coordinating training for service staff and managing warranty guides.

Responsibilities include compiling claims in the online warranty system, applying CAT codes, estimating labor, and negotiating reimbursement with vendors to maximize recoveries in a compliant manner.

Qualifications

• Two-year college degree with at least two years administrative experience in service-related environment, or high school diploma with at least three years administrative experience.
• Strong written and verbal communication skills.
• Ability to work with PC and warranty processing software.
• Accounting knowledge and technical aptitude.

Responsibilities

• Analyze warranty work orders to determine warrantability and verify documentation.
• Compile warranty claims using online warranty program with accurate labor codes.
• Develop and coordinate training for service and warranty personnel.
• Provide ongoing guidance by maintaining warranty guides and related files.
• Collaborate with vendor reps to negotiate policy reimbursement.

Skills

Verbal communication

Written communication

Training coordination

Negotiation

Accounting knowledge

Computer literacy

Technical aptitude

Education

Two-year college degree or high school diploma with required experience

Tools

SIMS reports

CAT codes knowledge

Online warranty program

Job description

PRIMARY FUNCTION:

Administer the Construction Division warranty program in compliance with established vendor policies to assure maximum recovery of warranty expenses; provide on-going support and training for service personnel. Bilingual (Spanish/English) skills are preferred but not required.

ESSENTIAL DUTIES:

Percent of Time Duty

• 27%Analyze all warranty work orders to determine warrantability of repair, accuracy and completeness of technical information provided and inclusion of necessary supporting documentation. Requires the ability to interpret failure information and a thorough understanding of the various systems.


• 35% Compile warranty claims using on-line computer warranty program. This process includes using component and job codes to accurately reflect labor required to perform repair. This requires detailed knowledge of equipment, Repair Time requirement guides and CAT codes. The process also includes providing vendor with a sufficient analysis of the failure, troubleshooting steps, and repair. Providing this information requires skills in negotiating. These skills are crucial to recouping the maximum warranty expenses.


• 5% Develop, plan, coordinate, schedule and implement training for GPEC service and warranty (weighted) personnel, service managers, mechanics. This includes training on vendor established warranty practices and procedures; use of CAT's PC program and accurate completion of SIMS reports and service reports.


• 7.5% Provide on-going daily guidance to Gregory Poole service and warranty personnel by maintaining up-to-date warranty guides, CAT service letter files, and extended coverage guidelines; and by being knowledgeable of current warranty statements and changing engine systems.


• 2.5% Work closely with vendor service representatives and other technical personnel to negotiate (weighted) policy reimbursement and to ensure fair participation by all involved

MINIMUM REQUIREMENTS:

Education:

Two year college graduate with a minimum of two years administrative experience in service-related environment or High school graduate with minimum of three years administrative experience in service-related environment

Work Experience:

(See Education)

Physical:

Must be able to clearly communicate to others, especially in group facilitating and in writing.

Must be able to use a PC for long periods.

Other:

Good verbal and composition skills. Accounting knowledge. Computer literate. Technical aptitude.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.