Construction Service Manager Stamford, CT

Gunner Roofing; Stamford (CT); On-site; USD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a Service Manager to enhance customer satisfaction and oversee project completions. This role is crucial for managing service requests, coordinating with teams, and ensuring high-quality standards are met. If you are passionate about home improvement and possess strong communication and problem-solving skills, this opportunity is perfect for you. Join a dynamic team where your contributions will be valued, and you will have a clear path for career advancement within a supportive and innovative company culture.

Benefits

401K Retirement Plan with company match

Health, Dental & Vision insurance

Company iPhone

Company MacBook

Path to promotions

Company vehicle provided

Gas Card provided

Qualifications

• Experience in home improvement, construction, or a related field.
• Ability to juggle multiple tasks and stay organized.

Responsibilities

• Finalize job sites ensuring all work meets company standards.
• Manage and respond to service requests from clients.

Skills

Outstanding communication

Customer service instincts

Strong interpersonal skills

Problem solving

Organizational skills

Positive attitude

Education

BA/BS preferred

Tools

CRM tools

Project management tools

Job description

Gunner is the Uncontractor! A premier home improvement company that delivers the customer experience every homeowner truly deserves. Gunner is #17 of New England’s fastest growing companies and most recently, our online roofing platform was named a winner of the Good Housekeeping’s 2024 and 2023 Home Renovation Awards! As such, we’re expanding nationally and looking for a Service Manager to join our Operations team!

We are looking for individuals who exude confidence, character, are mission oriented and appreciate the grind!

As our Service Manager, you’ll play a vital role in closing out projects the right way and ensuring the long-term satisfaction of our customers. You’ll manage punch lists, wrap up open items, and handle service requests for both current and past projects—making sure every detail is buttoned up and every client feels we build relationships well beyond project completion.

What You’ll Do:

1. Finalize job sites and ensure all work meets Gunner standards.
2. Manage and respond to service requests from existing and past clients.
3. Coordinate with the Operations team, vendors and internal departments to resolve issues.
4. Maintain detailed service logs and follow up to confirm resolution and satisfaction.
5. Be the face of Gunner’s commitment to quality after the job is done.

What you will bring:

1. A passion for making a difference!
2. Outstanding communication and customer service instincts.
3. Strong interpersonal skills with the ability to build relationships and establish trust with customers.
4. Must have a positive attitude and a drive to succeed.
5. Experience in home improvement, construction, or a related field.
6. Strong problem solving and a sharp eye for detail.
7. Ability to juggle multiple tasks and stay organized.
8. A team player who can also take the lead when needed.
9. BA/BS preferred.

Bonus Points For:

1. Experience managing service or warranty departments.
2. Tech-savvy or experience with CRM/ Project management tools.

An unmatched company culture!!

Base Salary: $75,000 to $85,000

401K Retirement Plan (after 6 months) with company match

United Healthcare (Health, Dental & Vision) with company contribution (after 60 days)

Company iPhone and MacBook

Path to promotions within Gunner organization

Company vehicle provided (Gunner Fleet)

Gas Card provided

Gunner is committed to hiring a diverse and talented workforce.

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