Sales & Event Service Manager

Atrium Hospitality; Stamford (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a Conference and Event Manager to bridge clients with hotel operations. This role involves managing event bookings, optimizing revenue, and ensuring seamless execution of events. The ideal candidate will have a knack for communication, negotiation, and customer service, ensuring every detail is executed flawlessly. Join a company that values service, innovation, and teamwork, and enjoy opportunities for career growth and learning. With a focus on creating exceptional guest experiences, this position offers a dynamic environment where your contributions will make a real impact.

Benefits

Career Growth & Learning

Daily Pay option

401k plans with company match

Comprehensive Health Coverage

Paid Time Off/Vacation Holiday

Qualifications

• 2 years of experience in Conference & Event servicing or related fields.
• Strong communication and customer service skills are essential.

Responsibilities

• Serve as a liaison between clients and hotel operations for events.
• Oversee banquet coordination and ensure client satisfaction.

Skills

Organizational Agility

Negotiating

Customer Focus

Communication Skills

Education

High school diploma or equivalent

Bachelor’s degree in Business Administration or related major

Tools

Microsoft Office

Delphi.FDC (Salesforce)

Diagramming Tools like Social Tables

Job description

Hotel:

Stamford Hilton
1 First Stamford Place
Stamford, CT 06902

Compensation Range:

25th – $60,000
50th – $70,000
75th – $79,500
Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

Job Description

Profile:

Telecommute: No
Bonus Eligible: No
Direct Reports: No
Reports To: Director of Events (DOE). If there is no Director of Events, then Director, Sales & Marketing (DOSM).

Primary Purpose:

As the Conference and Event Manager, your primary role is to be the bridge between our clients and the hotel operations team. You'll ensure events are detailed and executed seamlessly by managing group and event sales bookings, optimizing revenues, and uncovering up-sell opportunities while positively impacting our guests, fellow associates, and local communities.

Work Performed:

The Conference and Event Manager (CEM) will be tasked with the following duties, responsibilities, and assignments:

• Client Liaison: Directly communicate with clients to ensure all event documents are comprehensively prepared and finalized using tools and systems provided.
• Banquet Coordination: Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines.
• Upselling & Client Communication: Present clients with potential upgrade opportunities, collect necessary agreements and deposits, and consistently communicate on group arrangements.
• Event Feedback & Management: Partner with hotel staff for pre-and post-event meetings including BEO review, guaranteeing client satisfaction and collating feedback.
• Monitor guest room blocks, ensuring contract adherence and optimizing revenue opportunities.
• Room Management: Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities. Alert clients about potential attrition charges for rooms and F&B if bookings or revenues are projected to fall short of the contract.
• Payment Management: Supervise the entire client payment process, from initial deposits to the final bill.
• Booking & Documentation: Utilize the Hotel Sales & Catering software to meticulously document interactions and attach vital documents such as BEOs, payment forms, diagrams, and agendas.
• Client Engagement: Coordinate on-site tours and virtual client meetings. Be on-hand during key event moments to engage with clients, ensure all details are executed correctly, and address immediate requirements.
• Sales Support: Collaborate with the Director of Events and Director of Sales & Marketing in various sales activities, including guiding site tours, promoting catering events, and managing BEO documentation.
• Revenue Verification: Regularly audit banquet checks against our sales system to ensure accurate posting of revenues, including items consumed during events.
• Billing Oversight: Review the full bill upon event completion, ensuring alignment with our group closing checklist. This ensures timely and accurate billing by our accounting team.
• Commission and Loyalty Management: Process commission payments using the brand's commission system, award brand loyalty points to meeting planners, and address discrepancies or issues such as group no-shows. Collaborate with the client and front office for any corrective actions. Ensure VIP group reservations are correctly allocated.
• Meeting Participation: Actively engage in the BEO, Group Resume, Pre-Con, Post Con, and Group Scrub Meetings, always being prepared to discuss the specifics of any assigned group(s).
• All other duties as required.

Qualifications:

Required Prior Experience:

Minimum two (2) years of Conference & Event servicing experience or two (2) years in hotel Event Services, Banquet, or Group Sales or an equivalent combination of education and experience.

Preferred Prior Experience:

Prior experience with the Group, and/or Local Social Event market segments.

Required Education:

High school diploma or equivalent.

Preferred Education:

Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major.

Preferred Licenses/ Certification:

Certified Meeting Professional (CMP).

Required Technology:

Proficient in Microsoft Office.

Preferred Technology:

Demonstrated experience with industry-specific sales and catering programs including Microsoft Office, Delphi.FDC (Salesforce), and/or CI/TY (Marriott), and Diagramming Tools like Social Tables, particularly in detailing.

Travel:

Less than 20% travel requirement. Must possess a valid driver’s license and reliable transportation and the ability to be available at off property meetings and events with minimal notice.

Physical:

Up to 8+ hours sitting at a desk and computer work.

Other:

Excellent written and oral communication skills.

Competencies:

(38) ORGANIZATIONAL AGILITY: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

(37) NEGOTIATING: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships, can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

(15) CUSTOMER FOCUS: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

What’s In It For You?

At Atrium Hospitality, we believe in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, overcome challenges together, and embrace new ideas to improve.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Get Paid When You Need It – Daily Pay option available.
• Invest in Your Future – 401k plans with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off/Vacation Holiday – Enjoy exclusive Atrium Traveler discounts to explore new destinations.

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Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy