Construction Project Coordinator

Pella Corporation; Auburn Hills (MI); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Hybrid work schedule

Competitive pay

Job summary

Pella Corporation in Auburn Hills, MI is seeking a Project Coordinator for a hybrid schedule after training. This full-time role supports customer orders from contract through fulfillment, partnering with sales, fulfillment, vendors, and third-party providers to ensure an exceptional customer experience.

The position emphasizes problem-solving, teamwork, and strong communication in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Associate degree or technical certification preferred.
• 0–2 years of experience in customer service or general business preferred.
• Construction, window/door, or building materials knowledge is a plus (not required).

Responsibilities

• Serve as a primary point of contact for internal and external customers.
• Review and process orders submitted by the sales team.
• Purchase products from vendors and corporate manufacturing facilities.
• Track and manage key order dates, milestones, and activities.
• Schedule and release completed products for fulfillment.
• Coordinate value-add services and pre-finishing processes.
• Arrange delivery and/or installation of customer orders.
• Collect customer payments when applicable following delivery or installation.
• Resolve issues related to shortages, damages, or service needs.
• Process factory credits and follow up on pending or denied credits.
• Support product inquiries and provide guidance on offerings.
• Assist with inventory activities and discrepancy resolution.
• Contribute to continuous improvement initiatives.

Skills

Customer service

Detail-oriented

Multi-tasking

Problem solving

Team player

MS Office

Systems learning

Education

High School Diploma or GED

Associate degree or technical certification preferred

Tools

MS Office

Job description

Project Coordinator (Hybrid Schedule after training) – Auburn Hills, MI

Full-Time | Monday–Friday, 8:00 AM – 4:30 PM

Hybrid Schedule: In-Office Three Days | Remote Two Days

Position Overview

We are seeking a detail-oriented and customer-focused Project Coordinator to join our team at our Auburn Hills branch location. This hybrid role plays a key part in ensuring the seamless execution of customer orders from contract through final resolution. The Project Coordinator partners closely with sales teams, order fulfillment teams, vendors, and third‑party providers to deliver an exceptional customer experience. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and values teamwork.

Core Responsibilities

• Serve as a primary point of contact for internal and external customers
• Review and process orders submitted by the sales team
• Purchase products from vendors and corporate manufacturing facilities
• Track and manage key order dates, milestones, and activities
• Schedule and release completed products for fulfillment
• Coordinate value-add services and pre-finishing processes
• Arrange delivery and/or installation of customer orders
• Collect customer payments when applicable following delivery or installation
• Resolve issues related to shortages, damages, or service needs
• Process factory credits and follow up on pending or denied credits
• Support product inquiries and provide guidance on offerings
• Assist with inventory activities and discrepancy resolution
• Contribute to continuous improvement initiatives

Retail Segment (if applicable)

• Coordinate and manage installation permits
• Verify and collect Lead Safe Install documentation
• Schedule product installations and recovery appointments
• Approve and process subcontractor installation payments

Trade Segment (if applicable)

• Assist with quoting and bidding for projects
• Manage orders within OMS, including scheduling and communication of ship dates
• Coordinate delivery logistics with customers and contractors
• Communicate regularly with internal and external stakeholders to ensure order accuracy and timeliness

Qualifications

Education & Experience

• High School Diploma or GED required
• Associate degree or technical certification preferred
• 0–2 years of experience in customer service or general business preferred
• Construction, window/door, or building materials knowledge is a plus (not required)

Skills & Competencies

• Strong customer service and communication skills (phone, email, and in-person)
• Detail-oriented with strong follow-through
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Collaborative team player with a proactive mindset
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to quickly learn internal systems and software

Professional Attributes

• Self-motivated and committed to continuous learning
• Strong organizational and time management skills
• Ability to build trust with customers and team members
• Professional and polished communication and appearance
• Ability to handle conflict resolution effectively

Physical & Work Environment

• Primarily office-based with occasional entry into warehouse areas
• Regular standing, walking, typing, and communication
• Occasional lifting (up to 10 lbs.)
• Moderate noise level typical of office environments

Why Join Us?

• Competitive hourly pay
• Hybrid work flexibility
• Opportunity to grow within a collaborative and customer-driven team
• Exposure to cross-functional business operations