Construction Operations Support

PBI; Charlotte (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

PBI in Charlotte, NC is seeking a Construction Support Specialist to provide essential administrative back-up to field leadership and plumbing crews. You will coordinate with project documentation, client communications, and job scheduling to keep projects on track and well organized.

The ideal candidate will demonstrate strong organizational and communication skills, proficiency in Microsoft Excel, and an ability to manage multiple tasks across teams while maintaining high accuracy and

Qualifications

• Education in Construction Management or related field preferred.
• 2+ years of experience in a similar administrative, project support, or operational role.

Responsibilities

• Project Support: Assist with project setup, track documents, request locates, coordinate with other departments and team members regarding slab and rough phase jobs
• Research, Resolve and Record: Research and analyze department data to resolve or prevent job-related issues and ensure accuracy of records and reports
• Manage Work Order and Charges: Create and schedule service tickets, provide costs, ensure PO submittals, track POs and coordinate payments
• Project Documentation: Organize, update, and maintain project records and progress notes
• Field Coordination: Support jobsite crews, builders, and project managers; troubleshoot and respond to inquiries; coordinate schedules and dispatch crews
• Perform other duties as assigned.

Skills

Organizational skills

Time management

Communication skills

Attention to detail

Customer service

Multitasking

Education

Construction Management education

Tools

Microsoft Excel

Microsoft Office Suite

Job description

The Construction Support Specialist provides administrative support to field leadership and plumbing crews, optimizing workflow by collaborating with job coordination, documentation and client communication. Acts as the central hub between a job site and the office, ensuring projects run smoothly, stay on track and organized, and remain properly documented. The ideal candidate will possess sound judgment, high-level organizational skills, and strong trade operational knowledge. Must be highly adaptable and comfortable handling documentation and projects, and skilled at communicating with diverse groups including external clients.

Duties/Responsibilities:

• Project Support: Assist with project setup, track documents, request locates, coordinate with other departments and team members regarding slab and rough phase jobs
• Research, Resolve and Record: Research and analyze general department data to resolve or prevent any job-related issues and guarantee accuracy of the jobs and it’s records. Assess the urgency of requests, make decisions and lead efforts to address them effectively with customers and crews until full resolution is achieved.
• Manage Work Order and Charges: Create and schedule service tickets to include reworks, prechecks, billables, and others. Provide builders with accurate costs for jobs or repairs. Assure PO’s are submitted before scheduling jobs. Track PO’s and follow up with proper party for payment. Assist processing locates, prechecks, and QI tickets as needed.
• Project Documentation: Organize, update, and maintain project records and progress notes through company platforms.
• Field Coordination: Support jobsite crews, builders, and project managers by troubleshooting, project tracking, and respond to inquiries from internal personnel and clients. Coordinate schedules and dispatch utility crews align with client/company needs keeping crews’ consistency.
• Perform other duties as assigned.

Required Skills and Qualifications:

• Outstanding organizational skills, time management skills and meticulous attention to detail, ensuring accuracy in all tasks.
• Proficiency in using computers and programs such as Microsoft Office Suite; with advanced knowledge of Microsoft Excel to create spreadsheets, data charts, reports and navigate shared drives.
• Strong analytical skills and ability to comprehend a wide variety of job-related forms, reports, spreadsheets, and documentation.
• Strong sense of urgency with the ability to multitask, prioritize and respond quickly with accuracy to urgent situations.
• Exemplify company core values, excellent verbal and written communication skills, capable of conveying information clearly and effectively.
• Exceptional customer service skills and interpersonal skills with a focus on building positive relationships and resolving issues.

Education and Experience:

• Education in Construction Management or a related field preferred
• 2+ years of experience in a similar role with similar responsibilities such as; administrative, project support, or operational experience

Physical Requirements:

This position requires prolonged periods working on a computer, typing, writing, and analyzing data. Moving throughout the building, using stairs to perform daily tasks . Ability to safely and successfully perform the essential job functions with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Duties, responsibilities and activities any change at any time with or without notice.