Construction Materials Technical Service Rep

LATICRETE International; Alabama; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

AD&D and Supplemental Insurance

Job summary

LATICRETE International in Alabama is seeking a technical service specialist focused on installation materials. You will advise architects, contractors, and distributors on material selection and specifications.

You will draft specs, prepare literature, conduct seminars, and handle customer issues while collaborating with sales and field personnel. Travel is about 25% with some international assignments.

Qualifications

• Strong technical communication and presentation abilities required in construction materials.
• Experience in customer service within construction or building materials preferred.
• Knowledge of architecture/industry practices and materials is important.
• Proficiency with Word, Excel, PowerPoint and Outlook; ERP/CRM systems experience desired.

Responsibilities

• Provide technical service to architects, contractors, and distributors on material selection.
• Review blueprints and specs to advise on suitable materials.
• Draft specifications and details for architects/engineers/contractors/distributors.
• Prepare technical literature and documents for professionals.
• Conduct seminars for professionals in the field.
• Handle customer service issues diplomatically within authorized limits.
• Coordinate with sales/field personnel and update file systems.
• Identify and forward leads to the sales department.
• Maintain professional conduct.

Skills

Technical communication

Presentation skills

Construction knowledge

Customer service

Team collaboration

Education

High School Diploma

Tools

Microsoft Office

ERP systems

CRM systems

Oracle EnterpriseOne

Salesforce

Job description

LATICRETE International in Alabama is seeking a technical service specialist focused on installation materials. You will advise architects, contractors, and distributors on material selection and specifications.

You will draft specs, prepare literature, conduct seminars, and handle customer issues while collaborating with sales and field personnel. Travel is about 25% with some international assignments.