Technical Service Rep, Construction Materials

LATICRETE International; Jonesboro (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International based in Jonesboro, Indiana, is seeking a Technical Support Specialist to assist in the installation and usage of building materials. This role requires 3-5 years of construction industry experience, technical service capabilities, and physical robustness.

The specialist will serve architects and contractors, draft specifications, address customer concerns, and travel up to 25% for business and training. The company values innovation and teamwork, offering comprehensive benefits including medical and 401k.

Qualifications

• Minimum 3-5 years’ experience in the construction industry.
• 2 years in technical support of a building material or product preferred.
• Knowledge of competitive materials preferred.

Responsibilities

• Provide technical service to architects, contractors, and distributors.
• Draft specifications and details for architects and engineers.
• Investigate and settle customer service and product complaints.

Skills

Construction industry experience

Technical support for building materials

Fluency in a second language

Physical strength to lift 50 pounds

Knowledge of architecture and construction practices

Knowledge of LATICRETE products

Technical communication and presentation abilities

Intermediate knowledge of Microsoft Office

Proficiency in ERP and CRM systems

Positive teamwork attitude

Education

High School Diploma

Degree preferred

Tools

Microsoft Office

Oracle EnterpriseOne

SalesForce1 CRM

Job description

LATICRETE International based in Jonesboro, Indiana, is seeking a Technical Support Specialist to assist in the installation and usage of building materials. This role requires 3-5 years of construction industry experience, technical service capabilities, and physical robustness.

The specialist will serve architects and contractors, draft specifications, address customer concerns, and travel up to 25% for business and training. The company values innovation and teamwork, offering comprehensive benefits including medical and 401k.