Construction Inside Sales & Customer Support Pro

OLDCASTLE INFRASTRUCTURE, INC. in; Stone Mountain (GA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Career growth opportunities

Inclusive culture

Job summary

Oldcastle Infrastructure, a CRH company, is a leading provider of outdoor living products and infrastructure solutions. This Stone Mountain, GA plant role handles customer inquiries, takes orders, coordinates with Dispatch, and supports internal departments and vendors in a fast-paced office.

The role includes assisting outside sales, quoting, and processing orders while ensuring accuracy and timely communication with distributors, developers, contractors, and installers.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Some prior sales experience, preferably in construction industry.
• Experience with Microsoft Office.
• Ability to work in a team-based environment.
• Ability to do basic math.
• Good organizational and problem-solving skills.
• Experience with multi-line phone system.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Receive customer phone calls and provide support for price quotations, product availability, customer orders, returns, billing corrections, information, changes and cancellations.
• Generate price quotations and sales orders in a timely manner.
• Refer to catalogs and specs to determine related product uses and applications.
• Provide support to outside sales force.
• Review job plans and bidding documents for quotes and development summaries for outside sales.
• Investigate and research customer inquiries and follow up promptly.
• Help customers with design ideas/problems and relay feedback to management.
• Retrieve information for Credit Department when needed.
• Follow all safety regulations.
• Other duties may be assigned as needed.

Skills

Customer service

Sales support

Communication

Teamwork

Basic math

Multi-tasking

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

CRM software

Job description

Oldcastle Infrastructure, a CRH company, is a leading provider of outdoor living products and infrastructure solutions. This Stone Mountain, GA plant role handles customer inquiries, takes orders, coordinates with Dispatch, and supports internal departments and vendors in a fast-paced office.

The role includes assisting outside sales, quoting, and processing orders while ensuring accuracy and timely communication with distributors, developers, contractors, and installers.