Construction CS Rep: Growth, 401K Match, PTO

Allegion Access Technologies LLC; Fontana (CA); On-site; USD 74,501,000 - 100,289,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401K with company match

Tuition reimbursement

Paid time off

Job summary

Allegion seeks a Customer Service Representative 1 - Hollow Metal in Fontana, CA to serve as the single point of contact from cradle to grave for customers. You will respond to product inquiries, resolve issues, quote and place orders to ensure correct configurations and on-time shipments.

As CSR-1, you will coordinate with Engineering, Production and Shipping, maintain CRM records, and drive order accuracy while delivering excellent service.

Qualifications

• High School Diploma or GED.
• An Associate's degree or higher preferred.
• Door and Frame experience a plus.
• Experience with ERP and CRM systems. Strong Microsoft Office skills.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Skill in negotiations, communications and providing customer support.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.

Responsibilities

• Professionally handle customer requests using current and future information technology to ensure that issues are resolved both promptly and thoroughly:
• Answer all phone calls within 3 rings, greet customers promptly and warmly, ascertain problem or reason for calling.
• Return any missed calls / voicemails within 15 minutes.
• Respond to customer emails, quote requests, or other electronic inquiry within 2 hours.
• Follows status of orders from creation through shipping. Responsible for quality of order submitted, ensures that the orders are properly entered into the system: all information and customer questions must be complete; clean information; ensure all order details are correct and complete; reviews final completed check lists prior to order release to engineering.
• Address customers' QC issues directly maintaining a balance between company policy and customer benefit in decision making.
• Interface with Engineering, Production and Shipping functions as needed to address customer issues.
• Gather customer information, fulfill customer needs, educate the customer where applicable and document interactions through contact tracking:
• Calls on regular and prospective customers to solicit orders.
• Enters all contacts, conversations, and quotes into the CRM system (future).
• Make daily sales projections, analyzes sales performance reports.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
• Other duties as assigned

Skills

Customer service

Account management

ERP systems

CRM systems

Microsoft Office

Education

Associate degree or higher preferred

High School Diploma or GED

Tools

ERP systems

CRM systems

Job description

Allegion seeks a Customer Service Representative 1 - Hollow Metal in Fontana, CA to serve as the single point of contact from cradle to grave for customers. You will respond to product inquiries, resolve issues, quote and place orders to ensure correct configurations and on-time shipments.

As CSR-1, you will coordinate with Engineering, Production and Shipping, maintain CRM records, and drive order accuracy while delivering excellent service.