Construction Counter Sales Associate – Customer Solutions & Growth

White Cap Supply Holdings, LLC.; Las Vegas (NV); On-site; USD 27,000 - 36,000; Full time

Job summary

White Cap Supply Holdings, LLC. in Las Vegas is hiring a Counter Sales Associate to deliver exceptional customer service at our on-site store. You will handle walk-in and phone customers, process orders, quotes, and provide accurate order information. Knowledge of product features and applications helps you assist customers effectively.

The role emphasizes upselling and cross-selling opportunities, with ongoing training and a supportive team. Nevada pay range is posted publicly.

Qualifications

• Proven ability to deliver exceptional customer service in a fast‑paced, customer‑facing environment.
• Experience with sales order systems or ERP platforms (Oracle or similar).
• Demonstrated ability to identify customer needs, recommend solutions, and support upselling or cross‑selling opportunities
• Working knowledge of construction, industrial, or contractor‑focused product lines, or the ability to quickly learn technical product applications
• Ability to manage multiple priorities with a high level of accuracy, including order entry, follow‑up, and issue resolution
• Strong communication skills, with the ability to build relationships and resolve customer concerns effectively
• Team‑oriented mindset with a proactive approach to problem-solving; bilingual (Spanish/English) preferred

Responsibilities

• Demonstrates exceptional customer service to our walk‑in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
• Upsells by identifying related products, add‑on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

ERP systems

Upselling

Communication

Multitasking

Bilingual

Tools

Oracle or similar

Job description

White Cap Supply Holdings, LLC. in Las Vegas is hiring a Counter Sales Associate to deliver exceptional customer service at our on-site store. You will handle walk-in and phone customers, process orders, quotes, and provide accurate order information. Knowledge of product features and applications helps you assist customers effectively.

The role emphasizes upselling and cross-selling opportunities, with ongoing training and a supportive team. Nevada pay range is posted publicly.