Construction Coordinator

SERVPRO of Annapolis/Severna Park; Arnold (MD); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401(k)

Dental insurance

Job summary

SERVPRO of Annapolis is seeking a Construction Coordinator to join our organized, customer-focused reconstruction team in Arnold, MD. This full-time, in-office role acts as a communication link among customers, project managers, estimators, subcontractors, and leadership.

The ideal candidate is organized, proactive, and enjoys talking with customers. Strong phone and computer skills are essential, with experience in construction, restoration, or admin preferred and Xactimate helpful.

Qualifications

• Excellent phone and customer-service skills.
• Strong organization and attention to detail.
• Professional, friendly, and confident communication.
• Ability to follow up consistently and complete tasks.
• Comfortable in a fast-paced environment with changing priorities.
• Effective communication with customers, PMs, estimators, subcontractors, and coworkers.
• Ownership mindset and proactive initiative.
• Strong computer and email skills.
• Experience in construction/restoration coordination or admin preferred.
• Xactimate or insurance restoration experience helpful.

Responsibilities

• Answer and manage incoming construction-related calls.
• Communicate regularly with customers regarding reconstruction projects.
• Coordinate with Project Managers, estimators, and leadership.
• Coordinate project schedules and customer appointments.
• Prepare, track, and communicate change orders.
• Follow up on outstanding customer and project needs.
• Identify missing information to keep projects moving.
• Coordinate communication between customers and production team.
• Maintain accurate job files and project documentation.
• Assist with contracts, documentation, and related paperwork.
• Track project status and upcoming needs.
• Provide administrative support to the reconstruction department.
• Help create a positive customer experience from start to finish.

Skills

Customer service

Organizational skills

Communication

Follow-up

Ownership mindset

Tools

Xactimate

Job description

Benefits:

• Health insurance
• 401(k)
• Dental insurance

SERVPRO of Annapolis

Location: 1446 Ritchie Hwy, Arnold, MD

Position: Full-Time, In-Office

Pay: $25.00–$32.00 per hour, depending on experience

SERVPRO of Annapolis is looking for an organized, professional, and customer-focused Construction Coordinator to join our reconstruction team.

This is not simply a traditional administrative position. The Construction Coordinator is an important part of our day-to-day construction operation and serves as a communication link between our customers, Project Managers, estimators, subcontractors, and construction leadership.

We are looking for someone who enjoys talking with customers, stays organized when there are a lot of moving pieces, follows through without needing constant reminders, and wants to become an important part of a growing construction department.

What You’ll Do

• Answer and manage incoming construction-related calls
• Communicate regularly with customers regarding their reconstruction projects
• Work closely with Project Managers, estimators, and construction leadership throughout the day
• Help coordinate project schedules and customer appointments
• Prepare, track, and communicate change orders
• Follow up on outstanding customer and project needs
• Help keep projects moving by identifying missing information or outstanding action items
• Coordinate communication between customers and the production team
• Maintain accurate job files, notes, documents, and project information
• Assist with contracts, documentation, and other construction-related paperwork
• Help track project status and upcoming needs
• Provide administrative support to the reconstruction department
• Help create an excellent customer experience from the beginning of the reconstruction process through completion

What We’re Looking For

• Excellent phone and customer-service skills
• Strong organization and attention to detail
• Professional, friendly, and confident communication
• Ability to follow up consistently and make sure tasks are completed
• Comfortable working in a fast-paced environment with changing priorities
• Ability to communicate effectively with customers, Project Managers, estimators, subcontractors, and coworkers
• Comfortable taking ownership rather than waiting to be told every next step
• Strong computer and email skills
• Previous construction, restoration, project coordination, or administrative experience is preferred
• Experience with Xactimate or insurance restoration is helpful but not required

What We Offer

• $25.00–$30.00 per hour, depending on experience
• Full-time, Monday–Friday position
• Competitive benefits package
• Paid training
• Professional development opportunities
• Career advancement opportunities
• Stable, established company with a growing reconstruction department
• Opportunity to learn the restoration and construction industry
• A position with real responsibility and the opportunity to grow as our company continues to expand

About SERVPRO

SERVPRO is a leader in property restoration and reconstruction. We help homeowners and businesses recover after water, fire, mold, and other property damage and complete the reconstruction necessary to return their property to pre-loss condition.

Our goal is to make property damage “Like it never even happened®.”

If you're organized, good with people, comfortable taking ownership, and enjoy being at the center of a busy team, we'd like to hear from you.

Pre-Employment Screening

Employment is contingent upon successful completion of applicable pre-employment screening requirements.

Equal Employment Opportunity

SERVPRO of Annapolis is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.