Construction Account Manager - Charleston, SC

Fortive; South Carolina; Remote; USD 85,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Bonus eligible

Job summary

Gordian is seeking an Account Manager to provide professional client support and training for Job Order Contracting products and services within a defined geographic area.

The role emphasizes building strong client relationships, driving renewals and upsells, managing project support, and coordinating with cross-functional teams to meet KPIs. A Bachelor’s degree and 3+ years in construction procurement are required, with travel 50–70% within South Carolina.

Qualifications

• Bachelor’s degree preferred or equivalent work experience.
• 3+ years of construction procurement, construction management, or general contracting related experience in healthcare construction.
• Consultative approach to managing complex client relationships.
• Ability to prioritize multiple responsibilities and balance client deliverables with internal obligations.
• Experience with construction bid documents is a plus.
• Valid US driver's license; travel 50–70% within the South Carolina area.

Responsibilities

• Serve as subject matter expert of construction contracts, proposals and operations to drive client retention, renewals and satisfaction.
• Oversee project support including scope development, material take-offs, proposal review and construction management.
• Collaborate with Account Managers on day-to-day operational processes including contract renewals and scheduling.
• Identify root causes of customer success and failures; drive requirements for process improvements.
• Partner with cross-functional teams to understand goals and exceed KPIs.
• Maintain superior customer service and operational excellence.
• Hire and develop staff with objective setting and performance reviews.
• Participate in budget development, revenue forecasting and profit-loss management.
• Work with Sales and Business Operations to develop annual program usage and benchmarks.
• Deliver program reviews to client senior management.
• Assist sales in discovering business opportunities beyond JOC.

Skills

Account management

Construction procurement

Relationship management

Client support

Training delivery

Education

Bachelor’s degree or equivalent work experience

Job description

Job Description Gordian ( is the leader in facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting, Gordian’s solutions also include proprietary RSMeans data and Facility Intelligence Solutions. From planning to design, procurement, construction and operations, Gordian’s solutions help clients maximize efficiency, optimize cost savings and increase building quality.

Gordian is looking for an Account Manager who demonstrates professionalism, construction knowledge, and delivers results through their expertise while using Gordian’s extraordinary construction data and software. Primary responsibility for Gordian Senior Account Managers is to provide support, training, for products and services centered around Job Order Contracting (JOC) for clients in a specific geographic area.

JOC is a procurement method and construction process that helps federal, state and local governments, schools, hospitals, higher education institutions and others maximize efficiency, optimize cost savings, and increase construction quality.

Manage assigned account(s); develop positive working relationships with all customers and construction contractors.

• Serve as subject matter expert of construction contracts, proposals and operations to drive client retention, renewals, upsells and client satisfaction
• Oversight of project support including scope development, material take-offs from plans and specifications, proposal review, and construction management
• Work closely with and manage Account Managers on day-to-day operational processes including, but not limited to contract renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff
• Identify root cause of customer success and failures alongside Account Managers and drive requirements for process enhancement and development as needed
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly.
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
• Hiring and developing staff to include the setting of objectives and performance reviews.
• Participate in Budget development and management, revenue forecasting, and periodic updates and management of profit and loss.
• Work with Sales and Business Operations team to develop annual program usage and benchmark report.
• Deliver program review to client’s senior management.
• Assist sales team in discovering business opportunities outside of Job Order Contracting.

Bachelor’s degree preferred in appropriate field of study or equivalent work experience.

~3+ years of construction procurement, construction management, or general contracting related experience related to healthcare construction and construction management.

• a consultative approach to managing complex client relationships.
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
• Working knowledge and experience in the preparation and process of construction bid documents.
• A valid US driver’s license - This is a remote role, however the candidate should have ability to travel 50-70% of the time within assigned geographic area (South Carolina).

We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

Gordian is the world’s leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian’s offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian’s solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.

• We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.
• This position is also eligible for bonus as part of the total compensation package.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.