Construction Account Manager - Charleston, SC

Fortive; Charleston (SC); Remote; USD 88,000 - 147,000; Full time

Benefits offered by this job

Medical, dental, vision, life & LTD

401(k) retirement plan

HSA

Job summary

Gordian in Charleston, SC is seeking an Account Manager with construction procurement and JOC expertise to support clients in the Southeast. You will manage assigned accounts, renewals, upsells and deliver training on Gordian’s data and software.

The role requires traveling 50-70% within South Carolina, building relationships with clients and contractors, and collaborating with cross-functional teams to meet revenue targets while maintaining exceptional service.

Qualifications

• Bachelor’s degree preferred in field or equivalent work experience.
• 3+ years of construction procurement, construction management or related experience.
• Confident communicator and able to work with all organization levels.
• Ability to manage multiple client projects and relationships.
• Travel up to 50-70% within assigned geographic area (SC).

Responsibilities

• Manage assigned accounts; build positive client and contractor relationships.
• Serve as subject matter expert on contracts, proposals and operations.
• Oversee project support including scope development and plan take-offs.
• Coordinate contract renewals, schedules and procurement objectives.
• Provide software training to client and staff and drive renewals.

Skills

Bachelor's degree

3+ years experience

Construction procurement

Construction management

Communication skills

Education

Bachelor’s degree

Job description

Gordian (www.gordian.com) is the leader in facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting, Gordian’s solutions also include proprietary RSMeans data and Facility Intelligence Solutions. From planning to design, procurement, construction and operations, Gordian’s solutions help clients maximize efficiency, optimize cost savings and increase building quality.

Gordian is looking for an Account Manager who demonstrates professionalism, construction knowledge, and delivers results through their expertise while using Gordian’s extraordinary construction data and software. Primary responsibility for Gordian Senior Account Managers is to provide support, training for products and services centered around Job Order Contracting (JOC) for clients in a specific geographic area.

JOC is a procurement method and construction process that helps federal, state and local governments, schools, hospitals, higher education institutions and others maximize efficiency, optimize cost savings, and increase construction quality.

Location

Charleston, SC

Primary Responsibilities

• Manage assigned account(s); develop positive working relationships with all customers and construction contractors.
• Serve as subject matter expert of construction contracts, proposals and operations to drive client retention, renewals, upsells and client satisfaction
• Oversight of project support including scope development, material take-offs from plans and specifications, proposal review, and construction management
• Work closely with and manage Account Managers on day-to-day operational processes including, but not limited to contract renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff
• Identify root cause of customer success and failures alongside Account Managers and drive requirements for process enhancement and development as needed
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly.
• Provide input on new processes and workflow as needed
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
• Work closely with Finance on billing setup and invoicing
• Hiring and developing staff to include the setting of objectives and performance reviews.
• Provide coaching and guidance to team members about every aspect of their assignments
• Participate in Budget development and management, revenue forecasting, and periodic updates and management of profit and loss
• Work with Sales and Business Operations team to develop annual program usage and benchmark report
• Deliver program review to client’s senior management
• Assist sales team in discovering business opportunities outside of Job Order Contracting

Experience Requirements

• Bachelor’s degree preferred in appropriate field of study or equivalent work experience.
• 3+ years of construction procurement, construction management, or general contracting related experience related to healthcare construction and construction management
• Knowledge of key concepts including plans, deliverables, scope and tasks
• Confident communication skills and demonstrated ability to work collaboratively with all levels of internal and external organizations.
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.
• Sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships.
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
• Working knowledge and experience in the preparation and process of construction bid documents.
• The ability to communicate effectively with team members and across the organization.
• Experience identifying client or staffing issues and the ability to create effective solutions as well as the knowledge of when to escal ...
• A valid US driver’s license - This is a remote role, however the candidate should have ability to travel 50-70% of the time within assigned geographic area (South Carolina).

Benefits

We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

Pay Range

The salary range for this position (in local currency) is 88,000.00 - 147,000.00.

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].