Construction Account Manager - Charleston, SC

Fortive; Columbia (SC); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

LTD insurance

Job summary

Gordian, a Fortive company, seeks a Senior Account Manager to lead healthcare construction procurement relationships. You will oversee contract renewals, proposals and project support, coordinating with cross-functional teams to meet client goals and enhance retention.

This remote role requires 3+ years in construction procurement/management, strong communication, and the ability to travel 50-70% within the assigned geographic area (South Carolina).

Qualifications

• Bachelor’s degree preferred in appropriate field of study or equivalent work experience.
• 3+ years of construction procurement, construction management, or general contracting experience related to healthcare construction and construction management.
• Knowledge of plans, deliverables, scope and tasks.
• Confident communication skills and ability to collaborate with all levels of internal and external teams.
• Ability to prioritize multiple responsibilities and manage multiple projects.

Responsibilities

• Manage assigned account(s); develop positive working relationships with customers and contractors.
• Serve as subject matter expert of construction contracts, proposals and operations to drive client retention, renewals and satisfaction.
• Oversee project support including scope development, take-offs, proposal review, and construction management.
• Coordinate with Account Managers on contract renewals, scheduling, troubleshooting and software training.
• Identify root causes of customer issues and drive process improvements with cross-functional teams.
• Partner with internal teams to understand client goals and exceed KPIs.
• Provide input on new processes and workflow.
• Maintain superior customer service, operational excellence and strategic insight.
• Work with Finance on billing setup and invoicing.
• Hire and develop staff, set objectives and conduct performance reviews.
• Assist with budgeting, revenue forecasting and P&L updates.
• Collaborate with Sales and Business Operations on program usage and benchmarks.

Skills

Communication skills

Relationship management

Analytical thinking

Education

Bachelor’s degree or equivalent

Job description

Gordian (www.gordian.com) is the leader in facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting, Gordian’s solutions also include proprietary RSMeans data and Facility Intelligence Solutions. From planning to design, procurement, construction and operations, Gordian’s solutions help clients maximize efficiency, optimize cost savings and increase building quality.

Location: Charleston, SC

Primary Responsibilities:

• Manage assigned account(s); develop positive working relationships with all customers and construction contractors.
• Serve as subject matter expert of construction contracts, proposals and operations to drive client retention, renewals, upsells and client satisfaction.
• Oversight of project support including scope development, material take-offs from plans and specifications, proposal review, and construction management.
• Work closely with and manage Account Managers on day-to-day operational processes including, but not limited to contract renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff.
• Identify root cause of customer success and failures alongside Account Managers and drive requirements for process enhancement and development as needed.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly.
• Provide input on new processes and workflow as needed.
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
• Work closely with Finance on billing setup and invoicing.
• Hiring and developing staff to include the setting of objectives and performance reviews.
• Provide coaching and guidance to team members about every aspect of their assignments.
• Participate in Budget development and management, revenue forecasting, and periodic updates and management of profit and loss.
• Work with Sales and Business Operations team to develop annual program usage and benchmark report.
• Deliver program review to client’s senior management.
• Assist sales team in discovering business opportunities outside of Job Order Contracting.

Experience Requirements:

• Bachelor’s degree preferred in appropriate field of study or equivalent work experience.
• 3+ years of construction procurement, construction management, or general contracting related experience related to healthcare construction and construction management.
• Knowledge of key concepts including plans, deliverables, scope and tasks.
• Confident communication skills and demonstrated ability to work collaboratively with all levels of internal and external organizations.
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.
• Sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships.
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
• Working knowledge and experience in the preparation and process of construction bid documents.
• The ability to communicate effectively with team members and across the organization.
• Experience identifying client or staffing issues and the ability to create effective solutions as well as the knowledge of when to escape.
• A valid US driver’s license - This is a remote role, however the candidate should have ability to travel 50-70% of the time within assigned geographic area (South Carolina).

Fortive Corporation Overview: Fortive’s essential technology makes the world safer, smarter, and more productive. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.

EOE/AA/M/F/Vets/Disabled. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at .

Fortive: For you, for us, for growth.