Constituent Services Specialist & Community Liaison

Pennsylvania House of Representatives, Democratic Caucus

Philadelphia (Philadelphia County)

On-site

USD 38,000 - 48,000

Full time

4 days ago

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Job summary

Pennsylvania House of Representatives, Democratic Caucus, seeks an administrative assistant to support the Member in the district office with a focus on constituent services and administrative duties. You will handle inquiries, process documents, and coordinate with the Harrisburg office to ensure timely actions.

The role requires a high school diploma or GED with clerical training and strong MS Office skills.

Qualifications

High school diploma or GED plus a certificate/degree in office/clerical skills from college or technical school; or one year of related experience; or equivalent combination of education and experience.
MS Office Suite (Word, Excel, Access, Outlook, PowerPoint) and Indigov or Legislative Data Processing Center familiarity; prior knowledge not required but helpful.

Responsibilities

Monitor and respond to constituent inquiries in person, by phone, email, or social media.
Process various constituent documents and track PennDOT work through the PennDOT Tracking System.
Receive, sort, route mail, respond to correspondence, and prepare written responses reflecting the Member's position.
Cultivate relationships with local businesses and officials; represent the Member at district events when unavailable.
Perform clerical duties; manage office supplies and schedule; review and pay bills and process expense vouchers.