Constituent Services Lead (Public Affairs)

State of Maryland; Maryland; On-site; USD 60,000 - 90,000; Full time

Job summary

State of Maryland in Baltimore, MD, seeks a Constituent Services Lead within the Developmental Disabilities Administration to coordinate and respond to inquiries, coordinate with leadership, and improve service processes. The role centers on accessibility, timeliness, and high-quality customer service for diverse stakeholders.

The position requires five years of admin or professional experience and a high school diploma, with potential substitutions for higher education.

Qualifications

• Experience in managing or coordinating constituent services or public-facing programs.
• Strong skills in complaint resolution and responding to inquiries.
• Supervisory experience including training and evaluating staff.

Responsibilities

• Coordinate, manage, and respond to constituent inquiries related to DDA programs and policies.
• Serve as a key contact for individuals seeking DDA services, families, advocates, and stakeholders.
• Identify issues, facilitate communication, and coordinate responses with DDA leadership.
• Develop and improve constituent services processes and track trends in inquiries.

Skills

Constituent services

Public-facing programs

Case management

Complaint resolution

Leadership/supervision

Communication and coordination

Education

High school diploma or equivalent

Job description

State of Maryland in Baltimore, MD, seeks a Constituent Services Lead within the Developmental Disabilities Administration to coordinate and respond to inquiries, coordinate with leadership, and improve service processes. The role centers on accessibility, timeliness, and high-quality customer service for diverse stakeholders.

The position requires five years of admin or professional experience and a high school diploma, with potential substitutions for higher education.