Constituent Services Lead: Public Affairs & Response

Maryland; Baltimore (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

Maryland Department of Health's Developmental Disabilities Administration seeks a Constituent Services Lead in Baltimore to coordinate and respond to inquiries about DDA programs and policies. You will work with leadership and regional staff to route, track, and resolve issues, elevating matters that require executive attention.

You will identify trends, improve communication, and support constituent service processes to enhance responsiveness and the overall constituent experience.

Qualifications

• Experience in coordinating constituent services or customer-facing programs.
• Ability to resolve complex or sensitive constituent concerns.
• Proven ability to prepare reports and briefing materials for leadership.

Responsibilities

• Coordinate, manage, and respond to constituent inquiries and concerns regarding DDA programs and services.
• Serve as a primary contact for individuals, families, advocates, and stakeholders.
• Route, track, and resolve inquiries in a timely, professional manner; escalate matters as needed.

Skills

Constituent services

Customer service

Case management

Public-sector programs knowledge

Communication skills

Data tracking and reporting

Education

High school diploma or GED

Bachelor's degree substitute option

Job description

Maryland Department of Health's Developmental Disabilities Administration seeks a Constituent Services Lead in Baltimore to coordinate and respond to inquiries about DDA programs and policies. You will work with leadership and regional staff to route, track, and resolve issues, elevating matters that require executive attention.

You will identify trends, improve communication, and support constituent service processes to enhance responsiveness and the overall constituent experience.