Constituent Services & Communications Advisor

Pennsylvania House of Representatives, Democratic Caucus; Hatboro (Montgomery County); On-site; USD 42,000 - 62,000; Full time

Job summary

Pennsylvania House of Representatives, Democratic Caucus, seeks a Constituent Services and Communications Advisor to deliver administrative and governmental services for constituents and manage press outreach. The role reports to the District Office Director and works closely with the Legislative Communications Office.

Responsibilities include coordinating with the LCO Media Specialist for outreach opportunities, handling events, producing speeches, news releases, emails, social posts, and

Qualifications

• High school diploma or GED.
• Ability to use standard social media platforms on desktop and mobile.
• Canva or basic design software experience a plus.
• Ability to recognize Member's speaking style and tailor materials accordingly.
• Ability to tailor messaging for different outreach platforms.
• Ability to work under strict deadlines and produce timely multimedia content.
• Ability to lift and/or move up to 25 pounds.
• One year related experience may substitute for certification or equivalent combination of education and experience.

Responsibilities

• Provide administrative and governmental services for constituents.
• Serve as press liaison and coordinate with Legislative Communications Office to maximize press coverage.
• Coordinate with staff to prepare for public events and manage event logistics.
• Write first drafts of speeches, news releases, social posts and emails; coordinate editing and distribution.
• Post district-based social media content and monitor inquiries.
• Maintain relationships with local media and organizations for event calendars and outreach.
• Create district graphics from caucus tools for district use.
• Participate in caucus training on writing, social media, and media content.

Skills

Social media usage

Multimedia content creation

Messaging adaptation

Education

High school diploma / GED

1 year related experience substitute for certification

Tools

Canva

Job description

This position provides a variety of administrative and governmental services for constituents, while also serving as a specialist for the Member's communication matters, such as acting as a press liaison in the district, coordinating with the Legislative Communications Office to maximize press coverage and managing constituent outreach on legislative issues. This position reports to the District Office Director.

This position is NOT telework eligible. In addition to all Constituent Service Advisor duties, a Constituent Services and Communications Advisor:

• Works directly with the Member's LCO Media Specialist to identify opportunities for outreach such as news releases, emails, social media posts and public events, while ensuring legislative purpose.
• Performs site selection analysis and site preparation for Member events, coordinating with LCO and District Office Operations staff and ensures materials are ordered in a timely fashion from Publications. Helps Member prepare for public appearances. Assists Member at public events, takes photos and short videos for upload to social media and for use in Member email outreach and website updates.
• Writes first drafts of speeches, news releases, social media posts and emails for district-based events and topics and coordinates with LCO for editing and distribution.
• Builds and sends Indigov Bulk Mailer emails to Member distribution list audiences appropriate for the subject and monitor incoming replies.
• Posts all district-based social media content and monitor Member platforms for constituent inquiries.
• Maintains working relationships with local media and local organizations to prepare event calendars for distribution via social media and email.
• Uses caucus tools to personalize graphic materials created in Harrisburg for district use and to create district based graphic materials when appropriate.
• Participates in training from caucus staff and external experts on writing for multiple platforms, social media, web content creation, graphic design, photography, videography and any other tasks needed for the position.
• Performs any other legislative work-related duties as assigned.

QUALIFICATIONS

• High school diploma or general education degree (GED).
• Ability to use standard social media platforms on desktop and on mobile devices.
• Ability to use basic design software like Canva is a plus.
• Ability to recognize Member's speaking style and issues and prepare materials in an appropriate manner.
• Effective at tailoring messaging to fit appropriate outreach platforms.
• Ability to work under strict deadlines and often fast turn arounds to produce timely and impactful multimedia content.
• Ability to lift and/or move up to 25 pounds.
• One-year related experience may be substitute for certification or equivalent combination of education and experience.