Constituent Services Case Worker

Osage-Nation; Pawhuska (OK); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

Osage Nation is seeking a Direct Services Case Worker to engage with constituents requesting assistance and efficiently process requests for Burial Assistance, the Regional Gathering Fund, and related services.

The role requires strong customer service, confidentiality, and integrity, with preference for an Associate’s Degree in Business/Management or related field and 1–2 years in a similar setting. A valid license and driving may be needed.

Qualificações

• Associate’s Degree in Business, Management or related field preferred.
• 1–2 years of executive, managerial, or office environment experience preferred.
• Excellent customer service skills.
• Ability to maintain confidentiality and ethics.
• Must pass criminal background check and drug/alcohol testing.
• Must have a clean driving record and valid license – may drive GSA or tribal vehicles.
• Must be able to lift, push, kneel, bend, reach overhead, and pull/carry up to 25 lbs.

Responsabilidades

• Interact with Osage Nation constituents requesting assistance with direct services.
• Process requests for Burial Assistance, Regional Gathering Fund and general referrals.
• Maintain confidentiality and uphold high personal integrity and ethics.
• Utilize Microsoft Office Suite and internet tools to efficiently fulfill service requests.

Conhecimentos

Customer service

Typing speed

Interpersonal communication

Teamwork

Formação académica

Associate’s Degree in Business/Management or related field

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Osage Nation is seeking a Direct Services Case Worker to engage with constituents requesting assistance and efficiently process requests for Burial Assistance, the Regional Gathering Fund, and related services.

The role requires strong customer service, confidentiality, and integrity, with preference for an Associate’s Degree in Business/Management or related field and 1–2 years in a similar setting. A valid license and driving may be needed.