Constituent Relation Management (CRM) Specialist AS6442

Oklahoma State University; Stillwater (OK); On-site; USD 65,000 - 85,000; Full time

Job summary

Oklahoma State University is seeking a CRM Specialist to optimize the Slate CRM platform for student success across campus. The role focuses on system maintenance, data integrity, security, and cross‑functional integration while supporting targeted advising and communications to students.

Ideal candidates will have a Bachelor's degree with experience in software development or database management, and the ability to manage multiple projects, coordinate with Institutional Research and Analytics,

Qualifications

• Bachelor's degree is required (degree conferred on or before start date).
• Demonstrated experience with software application development and/or database management required.

Responsibilities

• Maintain daily operations of the Slate CRM and ensure data integrity, security, and system maintenance.
• Develop queries, automate processes, and integrate Slate with other campus systems.
• Implement new Slate features and manage a comprehensive student advising process within Slate.
• Build and analyze dashboard reports in Slate and other platforms in collaboration with Institutional Research and Analytics.
• Communicate effectively with university staff across roles and leadership levels to improve business communications and student success.

Skills

Software development

Database management

Education

Bachelor's degree

Master's degree

Job description

About This Position

The CRM Specialist will work within Oklahoma State University’s Student Success CRM team to accomplish the retention and persistence goals of the institution. This position will develop and implement various strategies to maximize the use of the Slate CRM platform in a multi-platform environment in order to enhance the student success operations for units across campus. The CRM Specialist is responsible for the daily operations of the student success Slate CRM—including system maintenance, query development, process automation, data integrity, system security, integration with other campus systems, and the implementation of new Slate features. This position will develop and manage a comprehensive student advising process within Slate as well as identify and create segmented populations to allow various campus partners to personalize communication with current students. This position will also build and analyze dashboard reports through Slate and other platforms in collaboration with Institutional Research and Analytics (IRA). In order to succeed in this role, excellent communication and organizational skills are required to assist university staff with assisting continuing students.

The individual should be highly organized and have the ability to manage multiple projects at the same time. Additionally, this individual must be adept at working with individuals at various roles and leadership levels, collecting feedback, and improving communications based on information received. The individual should demonstrate self‑direction, creativity, and strategic thinking in finding new opportunities to serve our students at Oklahoma State University.

Required Qualifications

• Bachelor's (degree must be conferred on or before agreed upon start date)
• Demonstrated experience with software application development and/or database management.

Skills, Proficiencies, And/or Knowledge

Efficiently utilize software applications to support the planning, development, and coordination of university efforts to support and retain students. Working knowledge of data management concepts, including relational databases, data security, data governance, and system maintenance. Excellent written and verbal communication skills and demonstrated ability to represent the department with external constituents. Ability to manage multiple competing priorities at one time; assist with the planning, installation, and operation, and effective utilization of multiple software platforms. Demonstrated ability to work as a team member, adaptable and proactive in problem identification and resolution, critical thinking, and acceptance of improved technology and data collection, measurement, and presentation in a fast‑paced environment.

Preferred Qualifications

• Master's Computer Science, Management Information Systems, or related field of study.
• Two years of related experience in software application development and/or database management.