Constituent Experience & Ticketing Coordinator

DPSCD Comp; Detroit (MI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Detroit Public Schools Community District seeks a Program Associate I - Constituent Response to support operations across the Central Office. You will manage constituent inquiries, log them in the tracking system, and coordinate with teams to ensure timely, high-quality responses.

The role requires strong organizational and analytical skills, ability to translate data into insights, and a commitment to serving families and schools.

Qualifications

• Bachelor's degree (or higher) from an accredited college/university.
• Strong critical-thinking and problem-solving skills.
• Ability to manage multiple tasks independently.
• Excellent writing and editing abilities.
• Strong interpersonal and cross-functional collaboration skills.
• Proficiency with Microsoft 365, SharePoint, and Teams; familiarity with BI tools preferred.

Responsibilities

• Track and coordinate all constituent relations for the District.
• Process constituent inquiries and complaints with accurate data entry and timely responses.
• Draft constituent responses and provide high-quality service.
• Develop weekly reports on constituent issues and responses.
• Analyze data to identify trends for senior leadership.
• Administer OnFlo ticketing system and triage tickets daily.

Skills

Critical thinking

Problem solving

Analytical skills

Writing & editing

Interpersonal skills

Cross-functional teamwork

Confidentiality

Organization

Prioritization

Education

Bachelor's degree

Tools

Power BI

Tableau

CRM tools

Microsoft Office 365

SharePoint

Microsoft Teams

Job description

Detroit Public Schools Community District seeks a Program Associate I - Constituent Response to support operations across the Central Office. You will manage constituent inquiries, log them in the tracking system, and coordinate with teams to ensure timely, high-quality responses.

The role requires strong organizational and analytical skills, ability to translate data into insights, and a commitment to serving families and schools.