Constituent Engagement Coordinator

CGA; Hartford (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

CGA in Hartford, CT is seeking a Constituent Engagement Coordinator to support day-to-day legislative office operations and constituent services. You will respond to inquiries, manage cases, and assist with hearings and meetings to ensure effective constituent support.

The role emphasizes strong communication, sound judgment, and the ability to manage multiple priorities in a fast-paced environment while upholding professional conduct in interactions with legislators and the community.

Qualifications

• Strong verbal and written communication skills.
• Ability to work with legislators, staff, constituents, and external partners.
• Sound judgment and discretion with sensitive information.
• Initiative and ability to work independently.
• Strong organizational skills and multi-project tracking.
• Excellent time management and attention to detail.
• Ability to meet tight deadlines and stay professional under pressure.
• Consistent follow-through and task completion.
• Ability to give and receive constructive feedback.

Responsibilities

• Respond to constituent emails and phone inquiries, manage constituent cases, and follow up with agencies and partners to resolve concerns.
• Manage legislators' calendars and schedule meetings.
• Draft and distribute newsletters, correspondence, and other constituent communications.
• Conduct research and monitor legislation.
• Maintain accurate constituent records and databases.
• Help prepare legislators for hearings and meetings with stakeholders and constituents.
• Coordinate with colleagues to support office operations and constituent services.

Skills

Communication

Time management

Discretion

Independent work

Organization

Deadline adherence

Feedback handling

Job description

Constituent Engagement Coordinators (CECs) support the day-to-day operations of legislative offices and help legislators serve their constituents. This role requires strong communication skills, sound judgment, attention to detail, and the ability to manage competing priorities in a fast-paced environment.

CECs are expected to maintain a high standard of professional conduct when representing legislators and the caucus in the district and the broader community.

• Respond to constituent emails and phone inquiries, manage constituent cases, and follow up with agencies and other partners to help resolve concerns.
• Manage legislators' calendars and schedule meetings.
• Draft and distribute newsletters, correspondence, and other constituent communications.
• Conduct research and monitor and track legislation.
• Maintain accurate constituent records and databases.
• Help prepare legislators for hearings and meetings with lobbyists, stakeholders, and constituents.
• Coordinate with colleagues to support legislative office operations and constituent services.

• Strong verbal and written communication skills.
• Ability to work effectively with legislators, colleagues, constituents, and external partners.
• Sound judgment and discretion when handling sensitive or confidential information.
• Initiative and the ability to work independently.
• Strong organizational skills, including the ability to manage and track multiple projects.
• Excellent time management and attention to detail.
• Ability to meet tight deadlines and remain calm and professional under pressure.
• Consistent follow-through and the ability to complete tasks.
• Ability to give and receive constructive feedback.