Consolidated AI Platform Operations Engineer - L2

Bestinfo Systems LLC; Fremont (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Bestinfo Systems LLC in Fremont, CA seeks a Consolidated AI Platform Operations Engineer - L2 to ensure platform availability, performance, and stable deployments. This hybrid role requires hands-on work with Neo4j, Palantir Foundry, and related data pipelines, along with strong Python and SQL skills.

You will monitor health, troubleshoot issues across data connections, deployments, and permissions, and collaborate with engineering, security, and vendors to maintain production stability.

Qualifications

• Hands-on experience operating production data, cloud, graph, or AI platforms.
• Experience with Neo4j and Palantir Foundry operations, including jobs and pipelines.
• Strong Python and SQL for diagnostics and automation; on-call readiness.

Responsibilities

• Monitor platform health, capacity, performance, scheduled jobs, pipelines, agents, and deployment status.
• Troubleshoot failures across data connections, builds, compute, permissions, and platform configuration.
• Distinguish platform, data, integration, and application-code issues and route them correctly.
• Support incident response, change control, post-incident reviews, and problem management.
• Build operational dashboards, alerts, automated health checks, and clear runbooks.

Skills

Neo4j

Palantir Foundry

Python

SQL

Monitoring

On-call

Tools

Neo4j Ops

Palantir Foundry

Job description

Local to CA (Relocation Candidates will not be entertained)

Must have all Highlighted Skills

L2 Support

Consolidated AI Platform Operations Engineer - L2

Location: Fremont, CA(Only Local Candidates/Hybrid role)

Duration Long Term

Interview Mode: Video Call/F2F

Position profile: Provides consolidated L2 operations support for Neo4j, Palantir Foundry, and agents running on Foundry, covering platform availability, performance, deployments, permissions, and production stability.

Key responsibilities:

• Monitor platform health, capacity, performance, scheduled jobs, pipelines, agents, and deployment status.
• Troubleshoot failures across data connections, builds, compute, permissions, and platform configuration.
• Distinguish platform, data, integration, and application-code issues and route them correctly.
• Support incident response, change control, post-incident reviews, and problem management.
• Build operational dashboards, alerts, automated health checks, and clear runbooks.

Required skills and experience:

• Hands-on experience operating production data, cloud, graph, or AI platforms.
• Working knowledge of Neo4j and Palantir Foundry operations, including jobs, pipelines, compute, connectivity, permissions, and deployment support.
• Strong troubleshooting skills with Python and SQL for diagnostics and automation.
• Experience with monitoring, alerting, incident management, SLAs/SLOs, and on-call support.
• Ability to work across engineering, infrastructure, security, and vendors.