Console Operator, PRN, Baptist IT Center

Baptist Medical Center Jacksonville; Jacksonville, Northern (FL, KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Baptist Health in Jacksonville, FL, seeks a PRN Console Operator for the Baptist IT Center. You will manage emergency lines, screen calls for leadership, and coordinate with emergency response teams across Baptist Health hospitals in the Northeastern Florida region.

This role requires less than one year of related experience and a high school diploma. You will operate telephone and paging systems and ensure accurate documentation and adherence to policies while supporting internal and external

Qualifications

• Less than one year of related experience required.
• High School Diploma required.

Responsibilities

• Manage hospital emergency lines and alert medical or non-medical teams.
• Screen calls for hospital leadership and staff as gatekeeper.
• Operate telephone, switchboard, intercom, and paging systems.
• Maintain knowledge of updated policies and hospital information.

Skills

Call screening

Emergency comms

Gatekeeper

Phone etiquette

Education

High School Diploma

Tools

Telephone system

Switchboard

Intercom

Paging systems

Job description

Baptist Health is looking to add a Console Operator to our Baptist IT Center team.

As a Console Operator, you are the voice of Baptist. Console Operators welcome and address the needs of internal and external callers whose calls are directed to any of our Baptist Medical Center Hospitals and stand-alone Emergency Rooms located within the Northeastern region of Florida. They prioritize, answer, and respond to incoming calls received on the emergency line for the Baptist Health System and alert hospital emergency response teams through effective communication using the appropriate emergency communication management system.

Shift Details: PRN, Various Shifts (as needed)

Location: Baptist IT Center

Welcoming, addressing, and ensuring first call resolution to meet the needs of internal and external callers whose calls are directed to any of our Baptist Medical Center Hospitals and stand-alone Emergency Rooms located within the Northeastern region of Florida.

Prioritizing, answering, and responding to incoming calls received on the internal emergency line for the Baptist Health System and alerts hospital emergency response teams through effective listening, and communicating clearly and concisely via the appropriate emergency communication management system.

Managing hospital emergency lines by leveraging hospital emergency procedures, notifying the necessary medical or non-medical emergency response teams, as well as local authorities when appropriate, and ensuring all documentation is completed thoroughly and accurately.

Acting as a gatekeeper to screen calls for hospital leadership and staff members.

Operating communication systems such as telephone, switchboard console, intercom, or paging systems.

Reviewing and maintaining knowledge of all updated policies, procedures, and hospital information across the Baptist Health system.

Console Operator Experience Requirements:

Less than one year of related experience required

High School Diploma Required

High School

• Less than one year of related experience

Baptist Digital Solutions Center
3451 Beach Blvd
Jacksonville, Florida, 32207

Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to theannual National Research Corporation study of Jacksonville area residents, Baptist Health rankshighest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.