Connex Support Lead Engineer

TechDigital Group; Portland (OR); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

A leading technology firm in the United States is looking for a skilled leader to manage a team of support engineers focusing on Connex applications on HPE NonStop/Tandem systems. Candidates should have expertise in TAL and COBOL, alongside strong analytical skills. The role ensures high-quality customer service and operational efficiency.

Formación

• Experience with Tandem utilities such as FUP, Enscribe, and SQL.
• Leadership skills to mentor a team of support engineers.
• Ability to coordinate with multiple teams for issue resolution.

Responsabilidades

• Lead and mentor a team focused on Connex applications.
• Ensure high-quality customer service and operational efficiency.
• Act as the first point of escalation for complex customer issues.

Conocimientos

Extensive hands-on experience with Connex switch

Expertise in TAL, COBOL, S-COBOL, and TACL

Knowledge of Connex systems

Strong analytical and problem-solving skills

Descripción del empleo

Must Have's:

1. Extensive hands-on experience with Connex switch, transaction processing, and their associated components.
2. Expertise in TAL, COBOL, S-COBOL, and TACL programming languages. Experience with Tandem utilities such as FUP, Enscribe, Enform, Bind/XLD, SQL, DDL, INSPECT, Netbatch, Spooler, Peruse, and Pathway concepts.
3. Knowledge of Connex related systems including PI, TH, CH, PMC, CED, SMONINQY, CMSUTIL, NMI, EMS, and Prognosis.

Job Description:

• Lead and mentor a team of support engineers focused on Connex applications running on HPE NonStop/Tandem systems.
• Ensure high-quality customer service, operational efficiency, and continuous process improvement.
• Act as the first point of escalation for complex or high-priority customer issues.
• Coordinate with infrastructure, application, and network teams to resolve cross-functional issues.
• Drive root cause analysis and implement preventive measures for recurring incidents.
• Maintain and update operational documentation, runbooks, and support procedures.
• Demonstrate strong analytical, problem-solving, team collaboration, and decision-making skills.