Connectivity Engineer

Dexory; Tennessee; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401k

20 days annual leave

Job summary

Dexory is seeking a connectivity engineer in Nashville, TN, offering a hybrid work model. You’ll keep our global robot fleet online via cellular, Wi‑Fi, and mesh VPN, working with customers and deployment teams on site and remotely.

Role emphasizes software-like troubleshooting, tooling in Go and shell, and configuring routers for new sites. Travel to UK may be required; strong coding ability and Linux expertise are valued.

Qualifications

• Solid networking fundamentals and problem-solving mindset.
• Coding ability with Go preferred; shell scripting experience.
• Experience with wireless, VPNs, or mesh VPN products desirable.
• Customer-facing troubleshooting and incident handling experience.
• Willingness to travel to UK occasionally and work in hybrid setup.

Responsibilities

• Own connectivity cases for customer sites from first report to fix.
• Collaborate with customer IT on firewall rules, ports, and Wi‑Fi coverage.
• Diagnose faults across cellular, Wi‑Fi, VPN, and DNS.
• Configure routers for new sites and validate networks before robots arrive.
• Build and maintain tooling in Go and shell to automate router setup.
• Add monitoring and alerts for issues to catch problems early.
• Write runbooks and help shape incident and escalation processes.
• Visit warehouse sites to test coverage and bring robots online.
• Operate with Linux, IP networking basics, and CLI tools.

Skills

Go programming

Shell scripting

Linux

IP networking

DNS/DHCP

Tcpdump

Wireshark

Networking basics

Customer support

Router configuration

Job description

Contract type: Permanent.

Location: Nashville, Tennessee (Hybrid)

We’re recruiting for a connectivity engineer to help keep our global robot fleet online. Our robots connect back to us over cellular, Wi‑Fi, and mesh VPN often as guests on customer networks we don’t control.

This is not an enterprise networking role. The work is closer to software and customer support than to running switches or a campus network. You will work with every level of the business from customers to the people deploying robots on the ground.

Offices are based in Nashville, Tennessee, and this role is hybrid (split open to discussion).

We’re open to candidates from a range of backgrounds. You’ll likely have spent time supporting or operating networked systems, perhaps at a telco or mobile operator, an ISP or managed service provider, in IT support or IoT, or at another robotics company. What matters is solid fundamentals, a passion to solve problems and some coding ability. A home lab, self-hosted services, amateur radio, CTFs, or write‑ups of problems you’ve solved all count in your favour.

This role will require a high level of flexibility around needs of customers.

Any experience with Mesh VPN products such as Tailscale, Netbird, Headscale, Netmaker, Nebula, Defguard or similar highly desirable.

Responsibilities / Skills

• Own connectivity cases for customer sites from first report to fix, working directly with customer IT on firewall rules, port access, and Wi‑Fi coverage.
• Working with customers on solving connectivity issues, following up and maintaining active communications
• Diagnose faults across cellular, Wi‑Fi, VPN, and DNS, and determine whether the problem is the network or the application.
• Commission and configure routers for new sites; validate site networks before robots arrive.
• Build and maintain tooling, mostly in Go and shell, that replaces manual steps in router setup and fleet checks.
• Add monitoring and alerts for the issues you find, so they’re caught before customers notice.
• Write runbooks and help shape incident and escalation processes.
• Visit warehouse sites to test coverage and bring robots online (UK, occasionally abroad)
• Hands‑on experience with networks, Linux systems, or deployed devices, whether in a job or on your own.
• Comfortable on a Linux command line, with solid IP networking (subnets, routing, NAT, DNS, DHCP, firewalls); able to use tcpdump or Wireshark to see where traffic stops.
• Has written scripts or tools that other people used, in any language; happy to work in Go.
• Experience handling technical problems with customers or end users through support, field, or deployment work.
• Methodical in fault‑finding; you keep track of what you’ve tried.
• Comfortable when things are unclear; you’d rather help shape a process than wait for one.
• Flexible: robots run across several time zones, so the occasional incident lands in the evening.
• Useful but not required: WireGuard/Tailscale/Nebula/NetBird, cellular modems and SIMs, Wi‑Fi beyond the basics, Prometheus/Grafana.

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,
• Impact: Big challenges, bigger results
• Commitment: All in, every time
• One team: One mission, shared success

You will also receive:

• Health insurance
• 401k
• 20 days annual leave

AAP/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.