Connections Coordinator

TFCC Transforming Faith Christian Center Inc.; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

TFCC Transforming Faith Christian Center Inc. is seeking a Connections Coordinator to lead guest experience, assimilation, member engagement, and community development.

This senior role designs and measures scalable systems to move guests toward membership, while building volunteer integration and leadership development. The ideal candidate will be highly relational and organized, capable of developing teams and creating meaningful opportunities for people to connect and grow.

Qualifications

• Demonstrated leadership experience in church ministry, nonprofit leadership, or related environments.
• Strong organizational, administrative, and project management skills.
• Experience managing teams and developing leaders.
• Excellent interpersonal and communication skills.
• Ability to create systems, processes, and scalable workflows.
• Commitment to TFCC's mission, vision, values, and culture.
• Proficiency with technology, databases, CRM systems, spreadsheets, and communication platforms.

Responsibilities

• Lead guest experience, assimilation, and member engagement initiatives.
• Design and implement systems for guest information capture and follow-up.
• Develop pathways for membership onboarding and retention.
• Build volunteer integration and leadership development pipelines.
• Create dashboards and reporting to track engagement metrics.
• Collaborate with ministry leaders to optimize community placement.
• Monitor volunteer pipeline health and leadership development opportunities.

Skills

Leadership experience

Organizational skills

Project management

Interpersonal communication

Systems design

Attention to detail

CRM proficiency

Tech-savvy

Education

Bachelor's degree in related field

Tools

CRM systems

Spreadsheets

Databases

Job description

The Connections Coordinator provides strategic leadership for our guest experience, assimilation, member engagement, community development, volunteer integration, retention, and leadership development efforts.

This leader is responsible for designing, implementing, measuring, and continuously improving the systems that help people move from:

The ideal candidate is both highly relational and highly organized, capable of building scalable systems while developing teams and creating meaningful opportunities for people to connect and grow.

This is a senior leadership role reporting directly to the Senior Pastor or designated Executive Pastor.

Key Responsibilities

Guest Experience & Assimilation

• Lead and oversee the complete first-time guest experience.
• Develop and manage systems for capturing guest information across all services, events, outreach initiatives, and digital channels.
• Ensure timely and effective guest follow-up within established timeframes.
• Create pathways that move guests toward church membership and active engagement.
• Track and improve first-time guest retention and return rates.

Membership & Belonging

• Oversee membership onboarding processes and Culture Class experiences.
• Develop systems ensuring that every new member clearly understands their next step.
• Implement and manage Connections Guide and mentorship-style relationships.
• Ensure every new member has opportunities to build meaningful relationships within their first 30 days.

Community Engagement

• Lead efforts to connect members to Tribes, Small Groups, discipleship groups, and other community environments.
• Develop strategies that help members build authentic relationships and discover where they fit within the church family.
• Partner with ministry leaders to facilitate healthy community placement.
• Help members discover gifts, talents, passions, and serving opportunities.
• Oversee successful handoffs from member interest to ministry placement.
• Collaborate with ministry leaders to increase volunteer engagement and retention.
• Monitor volunteer pipeline health and leadership development opportunities.

Retention & Member Care

• Develop systems that identify disengaged members and trigger timely follow-up.
• Create re‑engagement strategies focused on care, connection, and pastoral support.
• Ensure members do not slip through the cracks without intentional contact and care.

Leadership Development

• Build and sustain a leadership pipeline that identifies and develops emerging leaders.
• Recruit, train, coach, and support volunteer leaders.
• Develop future Connections Team leaders, Small Group leaders, Tribe leaders, and ministry leaders.
• Partner with church leadership in identifying high‑capacity leadership candidates.

Systems & Analytics

• Maintain accurate member and guest data through church management systems and CRM platforms.
• Develop dashboards, scorecards, and reporting mechanisms for leadership.
• Present regular reports and recommendations to senior leadership.

Success Metrics

The Connections Coordinator will be expected to help achieve measurable outcomes such as:

• Guest information capture and follow-up effectiveness
• First-time guest return rates
• Membership onboarding and Culture Class completion
• Community and small group placement
• Volunteer engagement and ministry placement
• Member retention and re‑engagement

Success is defined not simply by attendance growth, but by meaningful engagement, community connection, discipleship advancement, and member retention.

Qualifications

Required

• Demonstrated leadership experience in church ministry, nonprofit leadership, community engagement, volunteer management, or related environments.
• Strong organizational, administrative, and project management skills.
• Experience managing teams and developing leaders.
• Excellent interpersonal and communication skills.
• Ability to create systems, processes, and scalable workflows.
• Strong follow-through and attention to detail.
• Proficiency with technology, databases, CRM systems, spreadsheets, and communication platforms.
• Commitment to TFCC's mission, vision, values, and culture.

Preferred

• Experience leading church assimilation, connections, discipleship, membership, guest services, or volunteer ministries.
• Familiarity with church management software and digital engagement platforms.
• Experience developing dashboards, analytics, and ministry performance reporting.
• Bachelor's degree in ministry, leadership, organizational management, business, communications, or a related field (preferred but not required).

Who You Are

• Relational and people-focused
• Strategic and systems-oriented
• Administrative and detail-driven
• Pastoral in heart and approach
• Data-informed and results-focused
• Comfortable with technology and innovation
• Skilled at volunteer recruitment and development
• A leader of leaders
• Proactive and solution-oriented
• Passionate about helping people belong, grow, and thrive

What We're Looking For

We're looking for someone who:

Loves people and builds genuine relationships

Creates systems that scale

Develops leaders and empowers volunteers

Takes initiative and solves problems

Tracks results and measures effectiveness

Protects and advances organizational culture

Combines ministry heart with operational excellence

Why This Role Matters

At TFCC, we believe lives are transformed through relationships, discipleship, community, and purpose. The Connections Coordinator plays a vital role in ensuring that every person who walks through our doors has a clear pathway from visitor to fully engaged disciple and leader.

This role is more than administration. It is about building a culture where every person can confidently say:

"I belong here."