Connect Ambassador

otsi-global; Kansas City (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Object Technology Solutions, Inc (OTSI) is hiring a Connect Ambassador for the Kansas City, MO onsite role. You will greet customers, assist with payments, and manage traffic flow while supporting Client Connect staff.

You will help with community outreach, event prep and teardown, and develop workshops for customer groups. Strong communication and MS Office skills are required; Spanish is a plus.

Qualifications

• High school diploma or equivalent and at least 1 year in customer services, preferably face-to-face.
• Experience in fast-paced environments is preferred.
• Proficiency with Microsoft Office Suite is expected.

Responsibilities

• Provide customer engagement and support to Client Connect staff to create a positive experience.
• Greet customers and assess their needs; answer basic questions.
• Manage human traffic flow within the space and assist with payments.
• Collaborate with facility team on escalations and resolutions.
• Support community outreach and event preparation/teardown with stakeholders.
• Assist during outages and help develop workshops for community and customer groups.
• Assist with opening/closing the facility and collecting data on events' effectiveness.

Skills

Solid communication

Customer service

Self-starter

Outgoing & personable

Organized

Fast-paced tolerance

Good judgment

MS Office knowledge

Team player

Flexible & adaptable

Spanish bilingual (advantage)

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Connect Ambassador Connect Ambassador (Kansas City, MO - Onsite).

MAJOR RESPONSIBILITES

• Responsibility 1
• Help create a positive customer experience through customer engagement and providing support to Client Connect staff
• Approximately 65% of time spent on average over a one-year period
• Greet customers and assess needs (20%)
• Effectively answer basic questions (20%)
• Manage human traffic flow within the space (15%)
• Assist customers with payments.
• Collaborate with the facility team on escalation-types and resolutions (15%)
• Other duties as assigned to support customer service needs (15%)
• Responsibility 2
• Help enhance effectiveness of community engagement by supporting the team in community outreach endeavours
• Approximately 35% of time spent on average over a one-year period
• Provide assistance in event preparation and tear-down, with both internal and external stakeholders (20%)
• Assist the team as required during extended outage situations (10%)
• Help with the development of workshops/seminars for community and customer groups (25%)
• Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)
• Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)
• Provide customer education around Client’s portfolio of Energy Efficiency products and services in addition to processing enrollments for these programs when applicable.

SKILLS AND ABILITIES REQUIRED

• Solid communication and customer service skills
• Self-starter
• Outgoing and personable
• Organized with attention to detail
• Able to work well in a fast-paced environment
• Good judgment
• Knowledge of MS Office Suite
• Works well in team environment
• Professional demeanour
• Flexible and adaptable – assignments, priorities, work hours/shift and obligations
• Spanish bilingual skills are an added advantage

QUALIFICATIONS AND EXPERIENCE

• Position requires no less than high school diploma + Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity.
• Demonstrated experience in working in fast-paced environment.
• Proficiency in working with Microsoft Office Suite

About us

OTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernize complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more.

Our focused technology areas

• AI/ML (Agentic AI Solutions, GenAI/LLMs, Natural Language Processing, Intelligent Processing, Physical Intelligence)
• Data & Analytics (Data Architecture, Data Engineering, Data Migration, Data Modernization, Big Data, Analytics and BI)
• Cloud (Cloud Computing, Cloud Migration, Cloud-Native Architecture, Hybrid and Multi-Cloud)
• Digital Engineering (Application Modernization, Product Engineering, Platform Engineering, DevSecOps)
• Quality Engineering (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)
• Enterprise Platforms (SAP, Microsoft, Oracle, etc.)

Our focused industries and target segments

• Banking, Financial Services, & Insurance
• Manufacturing, Transportation & Logistics
• Energy & Utilities
• Telecom & Media
• Healthcare & Lifesciences
• Government & Public Sector (FED, SLED, & Partners)
• Hi-Tech