Confirming Dispatcher

Timeproofusa; Anaheim (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

PTO

Paid training

Mentorship

Job summary

TIMEPROOFUSA is seeking a Confirming Dispatcher to support scheduling and sales operations. You will confirm customer appointments, manage the dispatch board, and keep sales representatives’ calendars full.

We are looking for someone who is fast, organized, customer-focused, and comfortable managing multiple priorities in a high-volume environment. Strong ServiceTitan and Five9 experience is a plus.

Qualifications

• Requires strong customer service and communication skills.
• Ability to handle a high volume of calls efficiently.
• Comfortable learning and using CRM systems like ServiceTitan and Five9.

Responsibilities

• Contact customers to confirm appointments
• Monitor and manage the dispatch/scheduling board
• Update and move leads and appointments throughout the system
• Reschedule appointments to maximize sales representatives’ calendars
• Communicate appointment times and changes to customers
• Make a high volume of customer calls while maintaining professionalism
• Process information quickly and accurately
• Manage multiple tasks and priorities simultaneously
• Work closely with the sales team to maximize appointment opportunities
• Maintain accurate customer and appointment information in the CRM

Skills

Customer service

Multitasking

Communication skills

High-volume calls

CRM familiarity

Tools

ServiceTitan

Five9

Job description

TIMEPROOFUSA is looking for a Confirming Dispatcher to support our scheduling and sales operations. This role is responsible for confirming customer appointments, managing the dispatch board, and keeping sales representatives’ calendars full.

We’re looking for someone who is fast, organized, customer-focused, and comfortable managing multiple priorities in a high-volume environment.

What’s In It for You

• Full Benefits Package --- Medical, Dental, Vision, 401k and PTO
• Paid training and mentorship from industry-leading experts
• High-energy, supportive team culture built on integrity, recognition, and fun

What You'll Be Doing

• Contact customers to confirm appointments
• Monitor and manage the dispatch/scheduling board
• Update and move leads and appointments throughout the system
• Reschedule appointments to maximize sales representatives’ calendars
• Communicate appointment times and changes to customers
• Make a high volume of customer calls while maintaining professionalism
• Process information quickly and accurately
• Manage multiple tasks and priorities simultaneously
• Work closely with the sales team to maximize appointment opportunities
• Maintain accurate customer and appointment information in the CRM

What We’re Looking For

• ServiceTitan experience required
• Five9 experience is a strong plus
• Strong customer service and communication skills
• Outgoing, friendly, and professional personality
• Comfortable making a high volume of customer calls
• Able to work quickly and make scheduling decisions in a fast-paced environment
• Strong multitasking and organizational skills
• Empathetic and customer-focused
• Comfortable learning and communicating company products and services
• Confident, proactive, and accountable

About Us

TIMEPROOFUSA is redefining the future of roofing. With fire-safe materials, sustainable technology, and a leadership team backed by decades of success in home remodeling, we’re building smarter, safer homes that stand the test of time.

Our core values—People First, Innovation, Customer Obsession, Integrity & Craftsmanship, and Profit Fuels Our Future—aren’t just words on a wall. They drive how we build, lead, and win together.

If you’re the kind of person who thrives on challenge, takes pride in excellence, and wants to be part of a team that’s changing the industry, this is your moment.