Confirmed Backend Engineer - Care

BlaBlaCar; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

BlaBlaCar is hiring a Confirmed Backend Engineer to join the Care team. You will help build Phoenix, BlaBlaCar's new back-office system that aggregates data across train, carpool and bus services, enabling swift actions on user accounts.

You will work in a small multi-stack team and partner with the Community Relations Team and product managers to define needs and ensure seamless integration across the company.

Responsibilities

• Contribute to Phoenix, the unified back-office platform for BlaBlaCar.
• Empower customer relations agents with tools to view the full user journey.
• Collaborate with the Community Relations Team and Product Managers to define needs and ensure seamless integration.

Job description

About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

We are looking for a Confirmed Backend Engineer to join the Care team at BlaBlaCar.

As part of the Corporate Services pillar, your mission will be to empower our Community Relations Team (CRT) with the tools they need to have a 360-degree view of the user journey across our platform.

The Care team's primary objective is to build "Phoenix," our new, comprehensive back-office system. This service aggregates data from all other teams and supply lines (train, carpool, and bus), while also providing critical action capabilities regarding our users, such as account blocking and content moderation.

Your role will be to contribute to the creation of this unified back-office and to ensure our customer relation agents can operate seamlessly.

You will work within a multi-stack team of 3 Backend & 1 Frontend Engineer. You will collaborate closely with the Community Relations Team (CRT) as well as with Product Managers from other teams to best define needs and ensure seamless integration across the company.